Solutions Architect

TSG Resources; Lafayette (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

SCP Health is seeking a Senior Business Analyst/Solutions Designer to shape Salesforce-centered solutions across QGenda, Workday, and MuleSoft integrations. You will collaborate with Engineering, Product, and Architecture to translate business needs into robust designs and artifacts.

In this role you will drive design governance, participate in backlog refinement, and support implementation from design through delivery while ensuring regulatory and security standards are met.

Qualifications

• 6-8 years in business analysis, solution design, or systems analysis.
• Hands-on experience with Salesforce implementations or enhancements.
• Experience with integrated enterprise systems; QGenda, Workday, or similar is a strong plus.
• Experience in Agile delivery teams.
• Background in healthcare or another regulated environment preferred.

Responsibilities

• Translate business needs into Salesforce-centered solution concepts and designs.
• Develop user stories, acceptance criteria, and technical spikes with Engineering.
• Ensure alignment with architecture standards and minimize cross-system risk.
• Document data flows, mappings, and integration requirements.
• Partner with security/compliance to meet control requirements, and support design governance.

Skills

Salesforce

Business Analysis

Agile

Solution Design

Data Mapping

Cross-System Integration

Tools

QGenda

Workday

MuleSoft

Salesforce Health Cloud

Job description

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference.

At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Key Responsibilities

Functional Solution Design

• Turn business needs and requirements into solution concepts and functional designs centered on Salesforce, accounting for how QGenda, Workday, and integrations interact
• Develop user stories, acceptance criteria, and technical spikes from product epics, partnering with Engineering so work is ready to build
• Partner with Product Management to ensure requirements align with architecture best practices and platform standards; recommend alternatives when a request introduces unnecessary customization, technical debt, or cross-system risk
• Evaluate design options and recommend a path, making trade-offs clear (cost, effort, scale, risk, time to market)
• Ensure solutions align across workstreams and with SCP's platform direction and architecture standards
• Produce solution artifacts, including architecture and data flow diagrams, sequence diagrams, and process-to-system maps, using tools such as Lucidchart, plus wireframes or UI mockups where needed

System & Integration Analysis

• Query systems and validate data to understand how solutions actually behave
• Review integration behavior between Salesforce, QGenda, Workday, and MuleSoft, and interpret findings with Engineering and Technical Architects to confirm design intent
• Lead root-cause analysis for design and integration issues, and feed what you learn back into future designs
• Document data mappings, source-of-truth decisions, and integration requirements in design artifacts
• Identify data and integration needs early in discovery, not after build

Design Governance

• Prepare complete design submissions and present them to the Design Authority and EARB
• Record key design decisions in decision records
• Apply established platform standards (naming conventions, data model patterns, access controls, development practices) in every design
• Partner with security, compliance, and SOX stakeholders so solutions meet control requirements

Engineering Partnership

• Hand off designs to the Senior Developers serving in the Technical Architect role, and resolve feasibility and build constraints with them
• Stay engaged through build to make sure what gets built matches the design, and approve any design changes
• Give Product Management feasibility, effort, and dependency input to support prioritization

Delivery Support

• Take part in backlog refinement as the design voice, making sure stories are ready to build from a design standpoint
• Work with QA to define design-level test scenarios, including integration and end-to-end flows
• Track design dependencies and risks across cross-functional initiatives
• Drive defect resolution when the root cause is in the design or an integration

Continuous Improvement

• Stay current on Salesforce, QGenda, and Workday releases and their impact on SCP solutions
• Identify opportunities to improve the platform, automate, and simplify
• Use AI assistants and agentic tools (e.g., Microsoft Copilot, Salesforce Agentforce/Einstein) to draft stories and documentation and to speed analysis, data validation, and exploration of design options, while staying accountable for accuracy and design decisions

Qualifications

Experience

• 6-8 years in business analysis, solution design, or systems analysis, including solution design across more than one system
• Hands-on experience with Salesforce implementations or enhancements
• Experience with integrated enterprise systems; QGenda, Workday, or similar is a strong plus
• Experience in Agile delivery teams
• Background in healthcare or another regulated environment preferred

Technical & Platform Skills

• Deep understanding of the Salesforce platform: data model, security model, standard and custom objects, flows, automation; familiarity with Salesforce Health Cloud is a plus
• Working knowledge of how QGenda and Workday operate and how they integrate with Salesforce and each other, to inform cross-system design
• Competency in SOQL/SQL to query and validate data across systems
• Understanding of integration and data flow design: APIs, middleware (e.g., MuleSoft), webhooks, and batch vs. real-time patterns
• Ability to interpret integration outputs and findings to support root-cause analysis
• Profici