Solutions Architect

TSG Resources, Inc.; United States; On-site; USD 87,000 - 128,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with company match

Paid time off

Professional development support

Job summary

SCP Health seeks a Senior Business Systems Analyst who can translate complex business needs into Salesforce-centered design across platform integrations (QGenda, Workday, MuleSoft). You will author stories, ensure architecture alignment, and guide cross-functional teams through design decisions.

You will collaborate with Product Management and Engineering, produce architectural artifacts, and drive process improvements while staying current on platform releases to optimize system performance and

Qualifications

• 6–8 years of experience in business analysis or solution design across multiple systems.
• Hands-on Salesforce implementation experience.
• Experience with integrated enterprise systems (QGenda, Workday, or similar) is a strong plus.
• Experience in Agile delivery teams; healthcare/regulatory background preferred.

Responsibilities

• Turn business needs and requirements into solution concepts and functional designs centered on Salesforce, considering cross-system interactions.
• Develop user stories, acceptance criteria, and technical spikes from product epics with Engineering input.
• Recommend alternatives to reduce unnecessary customization, technical debt, or cross-system risk.
• Produce design artifacts including architecture and data flow diagrams and UI wireframes as needed.
• Query systems and validate data to confirm design intent and integration behavior.
• Lead root-cause analysis for design/integration issues and feed learnings back into designs.
• Prepare complete design submissions for Design Authority and ensure alignment with platform standards.
• Hand off designs to Senior Developers and stay engaged to verify build fidelity with the design.
• Stay current on Salesforce, QGenda, and Workday releases and explore opportunities to improve the platform through automation.

Skills

Business analysis

Solution design

Systems analysis

Salesforce

Agile

Healthcare domain

Tools

Salesforce

QGenda

Workday

MuleSoft

Jira

Confluence

Lucidchart

Visio

Job description

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Key Responsibilities

Functional Solution Design Turn business needs and requirements into solution concepts and functional designs centered on Salesforce, accounting for how QGenda, Workday, and integrations interact Develop user stories, acceptance criteria, and technical spikes from product epics, partnering with Engineering so work is ready to build Partner with Product Management to ensure requirements align with architecture best practices and platform standards; recommend alternatives when a request introduces unnecessary customization, technical debt, or cross-system risk Evaluate design options and recommend a path, making trade-offs clear (cost, effort, scale, risk, time to market) Ensure solutions align across workstreams and with SCP’s platform direction and architecture standards Produce solution artifacts, including architecture and data flow diagrams, sequence diagrams, and process-to-system maps, using tools such as Lucidchart, plus wireframes or UI mockups where needed

System & Integration Analysis Query systems and validate data to understand how solutions actually behave Review integration behavior between Salesforce, QGenda, Workday, and MuleSoft, and interpret findings with Engineering and Technical Architects to confirm design intent Lead root-cause analysis for design and integration issues, and feed what you learn back into future designs Document data mappings, source-of-truth decisions, and integration requirements in design artifacts Identify data and integration needs early in discovery, not after build

Design Governance Prepare complete design submissions and present them to the Design Authority and EARB Record key design decisions in decision records Apply established platform standards (naming conventions, data model patterns, access controls, development practices) in every design Partner with security, compliance, and SOX stakeholders so solutions meet control requirements

Engineering Partnership Hand off designs to the Senior Developers serving in the Technical Architect role, and resolve feasibility and build constraints with them Stay engaged through build to make sure what gets built matches the design, and approve any design changes Give Product Management feasibility, effort, and dependency input to support prioritization

Delivery Support Take part in backlog refinement as the design voice, making sure stories are ready to build from a design standpoint Work with QA to define design-level test scenarios, including integration and end-to-end flows Track design dependencies and risks across cross-functional initiatives Drive defect resolution when the root cause is in the design or an integration

Continuous Improvement Stay current on Salesforce, QGenda, and Workday releases and their impact on SCP solutions Identify opportunities to improve the platform, automate, and simplify Use AI assistants and agentic tools (e.g., Microsoft Copilot, Salesforce Agentforce/Einstein) to draft stories and documentation and to speed analysis, data validation, and exploration of design options, while staying accountable for accuracy and design decisions

Qualifications

Experience 6-8 years in business analysis, solution design, or systems analysis, including solution design across more than one system Hands-on experience with Salesforce implementations or enhancements Experience with integrated enterprise systems; QGenda, Workday, or similar is a strong plus Experience in Agile delivery teams Background in healthcare or another regulated environment preferred

Technical & Platform Skills

Deep understanding of the Salesforce platform: data model, security model, standard and custom objects, flows, automation; familiarity with Salesforce Health Cloud is a plus

Working knowledge of how QGenda and Workday operate and how they integrate with Salesforce and each other, to inform cross-system design

Competency in SOQL/SQL to query and validate data across systems

Understanding of integration and data flow design: APIs, middleware (e.g., MuleSoft), webhooks, and batch vs. real-time patterns

Ability to interpret integration outputs and findings to support root-cause analysis

Proficiency with diagramming and design tools (Lucidchart, Visio, or similar); experience with wireframing or mockup tools a plus

Experience with Jira and Confluence Practical experience using AI assistants to support analysis, story authoring, and documentation

Certifications (Preferred)

Salesforce Certified Platform Administrator Business analysis certification (e.g., CBAP, CCBA, PMI-PBA, or Salesforce Certified Business Analyst) Salesforce Certified Platform App Builder Salesforce Health Cloud Accredited Professional Salesforce Certified Agentforce Specialist Willingness to pursue Salesforce Integration Architect or Data Architect certification

What Success Looks Like

Design submissions are complete and approved without major rework Few design gaps are found after build or go-live Integration and data issues are diagnosed quickly and fixed at the root cause Product Management, Engineering, and QA see you as the person who knows how the pieces fit together #LI-PM1

Pay Range:

86,539.00 - 128,101.00 USD annually This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

Benefits

• We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.