Solutions Analyst II - Customer-Focused Software Support

EOG Resources; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

EOG Resources seeks a Solutions Analyst II to provide technical support across our applications and interfaces, ensuring accurate implementation and clear end-user presentation. You’ll collaborate with Division and IS teams to deliver reliable solutions and to estimate project tasks in hours with deadlines.

Responsibilities include testing, deployment, change management, and maintaining administrator documentation, while coordinating with vendors and business users for training and issue

Qualifications

• Bachelor's degree preferred; high school diploma or GED required.
• Experience in oil and gas industry is a plus.
• Knowledge of relational databases and reporting tools is desirable.

Responsibilities

• Resolve customer issues and provide technical support across applications end-to-end
• Triage day-to-day production issues and identify short term/long term fixes
• Track and appropriately escalate production issues
• Testing and deployment of applications
• Support application releases and change management functions
• Prepare and maintain comprehensive administrator documentation
• Support corporate proprietary and 3rd-Party purchased applications
• Identify, document, and report software bugs/functionality issues to vendors and monitor for corrective action
• Interface between business users, tech support, IT project managers and software vendors, including training and workshop facilitation

Skills

Customer support

Technical analysis

Cross-functional collaboration

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

Oracle

SQL Server

SSIS/SSRS

TOAD

Crystal Reports

Business Objects

SpotFire

Microsoft Office

Job description

EOG Resources seeks a Solutions Analyst II to provide technical support across our applications and interfaces, ensuring accurate implementation and clear end-user presentation. You’ll collaborate with Division and IS teams to deliver reliable solutions and to estimate project tasks in hours with deadlines.

Responsibilities include testing, deployment, change management, and maintaining administrator documentation, while coordinating with vendors and business users for training and issue