Application Support Analyst

Ollie's Bargain Outlet, Inc.; Harrisburg (Dauphin County); On-site; USD 60,000 - 85,000; Full time

Job summary

Ollie's Bargain Outlet, Inc. is seeking an Application Support Analyst I to provide technical and functional support for business applications, ensuring optimal performance and user satisfaction across store systems.

You will troubleshoot incidents, perform root-cause analysis, assist with configurations and testing, and collaborate with development teams to implement fixes while following ITIL and security policies.

Qualifications

• Bachelor's degree or higher from an accredited university or equivalent experience.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Familiarity with ITIL processes and ticketing systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Monitor, troubleshoot, and resolve application-related incidents and service requests.
• Provide Tier 2/3 support for business-critical applications.
• Collaborate with developers and vendors to address bugs, patches, and upgrades.
• Perform root cause analysis and implement preventive measures.
• Maintain application documentation, including configuration and support procedures.
• Assist with application deployments, testing, and change management processes.
• Ensure compliance with security and data protection standards.
• Provide training and guidance to end-users as needed.

Skills

SQL

Scripting

Troubleshooting tools

ITIL processes

Ticketing systems

Analytical thinking

Communication skills

Education

Bachelor's degree or higher

Tools

Ticketing systems

SQL tooling

Monitoring tools

Job description

Position Overview

The Application Support Analyst I is responsible for providing technical and functional support for business applications, ensuring optimal performance and user satisfaction. This role involves troubleshooting application issues, managing incident resolution, and collaborating with development teams to implement fixes and enhancements. The analyst also assists with application configuration, testing, and documentation, while maintaining compliance with organizational standards and security policies. Strong problem-solving skills, attention to detail, and effective communication with stakeholders are essential.

Position Overview

The Application Support Analyst I is responsible for providing technical and functional support for business applications, ensuring optimal performance and user satisfaction. This role involves troubleshooting application issues, managing incident resolution, and collaborating with development teams to implement fixes and enhancements. The analyst also assists with application configuration, testing, and documentation, while maintaining compliance with organizational standards and security policies. Strong problem-solving skills, attention to detail, and effective communication with stakeholders are essential.

Primary Responsibilities

• Monitor, troubleshoot, and resolve application-related incidents and service requests.
• Provide Tier 2/3 support for business-critical applications.
• Collaborate with developers and vendors to address bugs, patches, and upgrades.
• Perform root cause analysis and implement preventive measures.
• Maintain application documentation, including configuration and support procedures.
• Assist with application deployments, testing, and change management processes.
• Ensure compliance with security and data protection standards.
• Provide training and guidance to end-users as needed.

Qualifications

• Bachelor's degree or higher from an accredited university or equivalent experience working as a Support Analyst.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Familiarity with ITIL processes and ticketing systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.

Physical Requirements

• Minimal travel to stores and distribution centers.
• Duties frequently involve being seated for extended periods of time and using computers.
• Minimal travel to stores and distribution centers.
• Duties frequently involve being seated for extended periods of time and using computers.
• Ability to remain in a normal seated position regularly.
• Ability to see, hear, and speak regularly.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to bend and twist occasionally.
• Ability to work in a constant state of alertness and safe manner.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.