Applications Support Analyst II

St. Joseph’s/Candler Health System; Savannah (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

St. Joseph’s/Candler Health System is seeking an Applications Analyst II to support and optimize clinical and administrative software used across the enterprise.

You will collaborate with department directors, managers, and vendors to implement enhancements, manage go-live events, and ensure secure, compliant systems usage. The role requires a Bachelor's in Information Systems and 3–5 years of health-system application experience, with strong communication and documentation skills to drive

Qualifications

• Bachelor's in Information Systems required.
• 3–5 years of health systems experience with implementing/maintaining applications required.
• Formal training in information systems, desktop applications, databases, and programming languages preferred.
• Successful completion of training on Microsoft Windows, Office applications, and assigned software applications preferred.

Responsibilities

• Provides direct support in use of application software to customers including problem resolution, testing, and staff training.
• Leads projects in information systems life cycle including go-live and upgrade activities.
• Serves as liaison between SJ/C users and computer system vendors, coordinating change control and documentation.
• Researches user needs and translates them into system/process improvements; supports cross-functional teams.

Skills

Application support

Project management

Stakeholder communication

Staff training

Education

Bachelor's in Information Systems

Job description

Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Applications Analyst II has excellent working knowledge of software applications that integrate with those directly being supported. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security access, and installation. The Applications Analyst II works collaboratively with department directors, operations manager, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Applications Analyst II is responsible for providing advice on systems selection, installation, operation, and on-going support of software applications. Facilitates and leads “go-live” and “upgrade” processes. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identifies potential crises, and devises contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows. Coach, mentor, and motivate Analyst I, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Has a working knowledge of reportable regulatory requirements. Understands data structures and is proficient with translating end user needs. Maintains open communication with practitioners for consultations and assistance.

Education

Bachelors in Information Systems - Required

Experience

3 - 5 Years Health systems functional areas or installing/maintaining computer system applications - Required

Formal training in information systems, desktop applications, databases, software development packages, and programming languages - Preferred

Successful completion of training on Microsoft Windows operation system, Office applications, and assigned software applications - Preferred

License & Certification

None Required

Core Job Functions

• Provides direct support in use of application software to customers including problem resolution, research functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems. Leads projects in one or more aspects of the information systems life cycle (product selection, business requirements definition, communication, implementation, issue resolution, product support). Serves as expert resource and department liaison for ambulatory providers, other analysts and serves as primary liaison between SJ/C users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in timely manner. Coaches Application Support Analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success. Other duties as assigned.
• Customizes dictionaries, security levels, menus and screen displays according to standard operation procedures. Maintains current and complete documentation of changes for all supported applications. Adheres to change control policies for software modifications. Serves as a member of implementation core teams and provides guidance in planning, coordination and implementation of "go-live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion. Provides for continuous on-site support during lives or upgrades. Makes hardware recommendations as necessary and assists with interface testing.
• Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Analyzes and resolves problems for ambulatory applications and assists other analysts within the department. Escalates problems outside scope to appropriate person or group. Ensures training has been received for effective application support and end user use. Coordinates and provides the implementation of new or upgraded software applications.
• Researches and defines user informational needs and work flow processes and translates these needs in order to recommend systems and work flow changes to promote the most effective use of systems and enhancements to user productivity. Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ambulatory customers. Has sufficient knowledge of other functions, interfaces and processes to evaluate options beyond those contained within the ambulatory product.