Solutionhealth - Mgr, Integrations & Enterprise Imaging - IT - Full Time Remote

SolutionHealth; Concord (NH); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Short-term & long-term disability

Life insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

SolutionHealth in Concord, NH seeks a Manager, Integration & Enterprise Imaging to lead the delivery, support, and continuous improvement of enterprise integration services and imaging platforms. The role ensures secure data exchange, HIPAA compliance, and high availability across radiology, PACS, and imaging workflows, while coordinating with Epic Radiant partners as needed.

The manager will guide teams, partner with clinical and IT stakeholders, and drive automation, incident response, and

Qualifications

• Bachelor’s degree or equivalent progressive work experience, required.
• ITIL Foundation Certification within 6 months of hire.
• ServiceNow Certification within 6 months of hire.
• Minimum of 7 years IT or healthcare IT experience, with at least 3 years in service management, platform management, or digital workplace domains.

Responsibilities

• Lead assigned services, applications, platforms, and teams to support safe, high-quality patient care and efficient operations.
• Own the operational health, reliability, availability, and performance of enterprise integration and imaging platforms.
• Provide leadership for enterprise integration platforms (HL7, FHIR, API-based interoperability) and PACS systems.
• Coordinate with hardware and software vendors for maintenance, bug fixes, and upgrades.
• Lead design, development, and support of interfaces across EHR, imaging systems, and ancillary applications.
• Provide leadership for incident response, rapid triage, escalation, and resolution; ensure Major Incident Management during clinical system impacts.
• Identify opportunities to streamline integration workflows and data exchange; optimize interface monitoring, alerting, and error handling.
• Directly lead, coach, and develop teams; foster accountability, engagement, psychological safety, and continuous learning.
• Reinforce disciplined planning and execution to support outcome-focused delivery.

Skills

Team leadership

Interoperability

Incident management

Vendor coordination

Service management

Strategic planning

Education

Bachelor’s degree in Healthcare, Information Technology, Business, or related field

Tools

ITIL Foundation Certification

ServiceNow Certification

Job description

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Manager, Integration & Enterprise Imaging,is responsible forleading the delivery, support, and continuous improvement of enterprise integration services and enterprise imaging platforms across the organization. This includes oversight of system integrations/interfaces as well as the infrastructure and platforms supporting radiology, PACS, and imaging workflows.

This role serves as a technical and operational leader, responsible for evaluating, analyzing, designing, implementing, and supporting both integration and imaging solutions. The incumbent partners with clinical, operational, and IT stakeholders to ensure systems are highly available, performant, and aligned to organizational needs.The Manager oversees the infrastructure used to store, retrieve, and distribute medical images. They act as a vital bridge between IT and operations, ensuring diagnostic images are securely, and efficiently accessible to providers. This role ensures that all data transfers adhere to healthcare privacy regulations (HIPAA), and state-specific security standards.

The Manager plays a critical role in advancing interoperability, optimizing imaging platform performance, and ensuring seamless data exchange across clinical and business systems. While this team supports enterprise imaging infrastructure and related integration needs, Epic Radiant application ownership is not part of this team’s direct operational scope. The Manager is expected to maintain close collaboration with the Epic Radiant team and other clinical application partners to ensure imaging workflows, integrations, dependencies, upgrades, incident response, and cross-platform impacts are coordinated effectively.

In addition to role-specific responsibilities, all IT Managers are expected to lead teams in moving beyond the status quo and advancing the evolution of systems and technology to support the effective and efficient flow of information across the system to ensure cost-effectiveness and operations efficiency. Managers must lead with a strong service mindset, disciplined execution, and clear accountability. Managers are responsible for fostering stable, engaged, and high-performing teams; reinforcing shared operating standards; and ensuring work is delivered in alignment with organizational values, governance, and patient-centered outcomes. This role operates as a critical leadership bridge between strategy and execution, connecting vision to frontline delivery through effective people leadership, service management, and partnerships.

What You’ll Do:

• Lead assigned services, applications, platforms, and teams with clarity, integrity, and accountability in direct support of safe, high-quality patient care and efficient business operations.
• Own the operational health, reliability, availability, and performance of assigned services, ensuring alignment with portfolio priorities and organizational strategy.
• Provide direct ownership and leadership for enterprise integration platforms and imaging infrastructure, including HL7, FHIR, API-based interoperability, and PACS systems.

• Coordinate with hardware and software vendors regarding system maintenance, bug fixes, and upgrades

• Lead the design, development, and support of interfaces and integrations across EHR, imaging systems, and ancillary applications.
• Provide leadership for operational response related to integration and imaging incidents, ensuring rapid triage, escalation, communication, and resolution.
• Ensure Major Incident Management practices are consistently executed, particularly when impacting clinical systems, imaging workflows, or patient care delivery.
• Identify and drive opportunities to streamline and automate integration workflows, data exchange processes, and imaging system operations.
• Optimize interface monitoring, alerting, routing, and error handling to improve reliability, performance, and supportability.
• Directly lead, coach, and develop individual contributors and teams, fostering accountability, engagement, psychological safety, and continuous learning
• Reinforce disciplined planning, prioritization, and execution practices that support outcome-focused delivery.

• And more.

Education:

Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education)., Required

Licensure:

ITIL Foundation Certification within 6 months of hire and ServiceNow Certification within 6 months of hire.

Experience:

Minimum of 7 years of IT or healthcare IT experience, with at least 3 years in service management, platform management, or digital workplace domains, Required

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan