Customer Solutions Representative

Skyworks; Buffalo (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A technology company is seeking a Customer Solutions Representative located in Buffalo, New York. This role involves assisting the sales team by managing customer inquiries and processes, ensuring order accuracy and ensuring customer satisfaction. Candidates should have at least a high school diploma, strong experience in customer service, and proficiency in Microsoft Office, with a preference for those familiar with CRM systems. This is an opportunity to contribute positively to customer relationships and sales growth.

Qualifications

• At least 2 years of customer service work experience.
• 2 years of experience with Microsoft Office.
• Knowledge of ISO Compliance and ITAR is preferred.

Responsibilities

• Process quotes, check orders for accuracy, and enter them.
• Follow up on sales leads with customers.
• Answer customer calls and emails.

Skills

Customer service experience

Proficiency in Microsoft Office

Strong English communication skills

Education

High school diploma

Associate's degree in a business or technical field

Tools

Salesforce

Job description

About the job Customer Solutions Representative

As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts.

What You Need to Do:

• Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them.
• Help follow up on sales leads with both new and old customers.
• Take calls and emails from customers and answer them.
• As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team.
• Look into what customers are saying and help the sales team figure it out.
• Find ways to improve sales methods and accuracy and make those changes.

Required Skills

• A high school diploma
• 2 or more years of work with Microsoft Office
• 2 or more years of work in customer service
• English read, write, and speak well
• Associate's degree in a business or technical field is preferred.
• Being used to working in a manufacturing setting
• It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
• 2 or more years of work with a CRM program like Salesforce

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