Solution Owner - ERP Timekeeping & Scheduling

Gundersen Lutheran Admin Svcs; Wisconsin; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Gundersen Lutheran Admin Svcs is seeking a Solution Owner for ERP timekeeping and scheduling. The role drives vision and roadmap, ensuring delivery of outcomes that support operational goals.

You will work with leaders, Scrum Masters, developers, and end users to align ERP capabilities with business needs in a fast-paced environment. Requires strong communication, experience with ERP timekeeping and scheduling, and the ability to partner across the organization.

Qualifications

• 3–5 years in agile product ownership, product or solution management, or leadership.
• Experience implementing large-scale functional improvements or strategic outcomes.
• Experience facilitating meetings across multiple organizational levels.
• Ability to influence without direct authority and work across functions.
• Strong ability to identify gaps, assess opportunities, and recommend improvements.
• Excellent written and verbal communication across all levels.
• Deep ERP core HR and timekeeping/scheduling knowledge.
• Change management understanding and data-driven decision making.

Responsibilities

• Maximize value delivered by the team and align with strategy.
• Define improvement goals, outcomes, financial targets, and metrics for the solution.
• Own ERP timekeeping and scheduling capabilities and deliver business value.
• Maintain and prioritize the solution backlog for high-value work.
• Ensure solutions align with organizational goals and priorities.
• Develop use cases for multi-year ERP improvements in timekeeping and scheduling.
• Identify end-user requirements and translate into capabilities.
• Build relationships with stakeholders and subject matter experts.
• Analyze data to improve service delivery, compliance, and workforce efficiency.

Skills

Agile Product Ownership

Stakeholder Mgmt

ERP Knowledge

Data Analysis

Communication

Education

Bachelor's degree in Business Admin, Healthcare Admin, Engineering, or related field

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40

Solution Owner | ERP Timekeeping and Scheduling

Department: HR Operations

Location: Hybrid - Must be within a reasonable commuting distance to Green Bay or La Crosse, WI for occasional on-site needs. Candidates must reside in WI, MI, MN, or IA at the time of hire.

Please note : Immigration sponsorship (e.g., H-1B) is not available for this position.

Position Summary:

The Solution Owner is responsible for aligning the assigned ERP timekeeping and scheduling solution with organizational strategy, driving the vision and roadmap, and ensuring delivery of outcomes that support operational and business goals. This role brings deep knowledge of ERP functionality, timekeeping, scheduling, and workforce management processes, along with the decision‑making authority needed to ensure stakeholder needs and end‑user requirements are met. The Solution Owner shares accountability for solution success with the cross‑functional team and thrives in a fast‑paced, collaborative environment with a strong commitment to continuous improvement.

This role requires strong communication skills and the ability to work effectively with operational leaders, business partners, Scrum Masters or Project Managers, developers, subject matter experts, and end users across the organization.

Key Responsibilities

• Accountable for maximizing the value of outcomes delivered by the team.
• Define and drive improvement goals, strategic outcomes, financial goals, and success metrics for the solution.
• Own the solution as a defined ERP capability or set of capabilities that work together to create business value.
• Maintain and prioritize the solution team backlog to ensure the highest‑value work is delivered first.
• Ensure business solutions align with organizational goals and priorities.
• Develop use cases for complex, multi‑year opportunities that improve ERP‑enabled timekeeping and scheduling processes.
• Identify and interpret end‑user requirements for the solution and related services.
• Identify opportunities to improve timekeeping, scheduling, attendance, payroll‑related workflows, and workforce management processes within the ERP environment.
• Build and maintain strong relationships with stakeholders, operational leaders, and subject matter experts.
• Analyze data and interpret findings to improve service delivery, compliance, and workforce efficiency.
• Articulate the business value of ERP services and solutions to functional areas and customers.
• Partner with business areas, enterprise portfolio management, technology, and support teams to define, resource, and deliver new ERP features and enhancements.
• Develop and manage budgets, track approvals, provide updates, and report progress to management.
• Share responsibility for overall team performance.
• Lead identification of skill gaps and support recruitment efforts as needed.
• Work effectively in a large cross‑functional team with individuals at all levels of the organization.
• Maintain regular and predictable attendance.

Required Education

Bachelor's degree in Business Administration, Healthcare Administration, Engineering, or a related field.

Required Experience

• 3 to 5 years of experience in agile product ownership, product or solution management, leadership, or functional area expertise.
• Demonstrated experience implementing large‑scale functional improvements or strategic outcomes.
• Experience facilitating meetings across multiple levels of an organization.
• Ability to work across functional groups and influence without direct authority.
• Strong ability to identify gaps, assess opportunities, and recommend improvements.
• Excellent oral and written communication skills with all levels of the organization.
• Ability to lead others with a servant leadership mindset.
• Innovative problem‑solving skills.
• Strong data analysis skills and understanding of business value.Demonstrated proficiency in prioritization methods.
• Understanding and use of change management practices.
• Deep knowledge of ERP core HR and timekeeping/scheduling processes, including attendance, pay rules, shift management, labor distribution, and workforce operations.

Desired Experience

• Operational experience in a healthcare setting.
• Experience working in an Agile or Scrum environment.
• Experience supporting ERP platforms with integrated timekeeping and scheduling functionality.

Licensure and Certifications

• Any license or certification required for the area of specialty.
• Knowledge of Agile methodologies such as Scrum or Kanban preferred.
• PSPO, CSPO, or similar product ownership certification preferred.

I f you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

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