Solution Owner | ERP Timekeeping & Scheduling

15 Gundersen Lutheran Admin Svcs; Wisconsin; Hybrid; USD 110,000 - 170,000; Full time

Job summary

Gundersen Health System is seeking a Solution Owner for ERP timekeeping and scheduling to drive the vision, roadmap, and delivery of outcomes that support operational goals.

You will collaborate with stakeholders, Scrum Masters, developers, and end users to align ERP capabilities with business needs and to continuously improve processes across timekeeping, scheduling, attendance, payroll-related workflows, and workforce management.

Qualifications

• 3 to 5 years of experience in agile product ownership, product or solution management, leadership, or functional area expertise.
• Demonstrated experience implementing large-scale functional improvements or strategic outcomes.
• Experience facilitating meetings across multiple levels of an organization.
• Ability to work across functional groups and influence without direct authority.
• Strong data analysis skills and understanding of business value.

Responsibilities

• Maximize the value of outcomes delivered by the team.
• Define and drive improvement goals, strategic outcomes, financial goals, and success metrics for the solution.
• Own the solution as a defined ERP capability or set of capabilities that create business value.
• Maintain and prioritize the solution team backlog to ensure highest-value work.
• Ensure business solutions align with organizational goals and priorities.

Skills

Agile ownership

Stakeholder management

Communication

Leadership

Data analysis

Education

Bachelor's degree in Business Administration/Healthcare Administration/Engineering

Tools

ERP Systems

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 40 Solution Owner | ERP Timekeeping and Scheduling Department: HR Operations Location: Hybrid - Must be within a reasonable commuting distance to Green Bay or La Crosse, WI for occasional on-site needs. Candidates must reside in WI, MI, MN, or IA at the time of hire.

Please note: Immigration sponsorship (e.g., H-1B) is not available for this position.

Position Summary: The Solution Owner is responsible for aligning the assigned ERP timekeeping and scheduling solution with organizational strategy, driving the vision and roadmap, and ensuring delivery of outcomes that support operational and business goals. This role brings deep knowledge of ERP functionality, timekeeping, scheduling, and workforce management processes, along with the decision-making authority needed to ensure stakeholder needs and end-user requirements are met. The Solution Owner shares accountability for solution success with the cross-functional team and thrives in a fast-paced, collaborative environment with a strong commitment to continuous improvement. This role requires strong communication skills and the ability to work effectively with operational leaders, business partners, Scrum Masters or Project Managers, developers, subject matter experts, and end users across the organization.

Key Responsibilities

• Accountable for maximizing the value of outcomes delivered by the team.
• Define and drive improvement goals, strategic outcomes, financial goals, and success metrics for the solution.
• Own the solution as a defined ERP capability or set of capabilities that work together to create business value.
• Maintain and prioritize the solution team backlog to ensure the highest-value work is delivered first.
• Ensure business solutions align with organizational goals and priorities.
• Develop use cases for complex, multi-year opportunities that improve ERP-enabled timekeeping and scheduling processes.
• Identify and interpret end-user requirements for the solution and related services.
• Identify opportunities to improve timekeeping, scheduling, attendance, payroll-related workflows, and workforce management processes within the ERP environment.
• Build and maintain strong relationships with stakeholders, operational leaders, and subject matter experts.
• Analyze data and interpret findings to improve service delivery, compliance, and workforce efficiency.
• Articulate the business value of ERP services and solutions to functional areas and customers.
• Partner with business areas, enterprise portfolio management, technology, and support teams to define, resource, and deliver new ERP features and enhancements.
• Develop and manage budgets, track approvals, provide updates, and report progress to management.
• Share responsibility for overall team performance.
• Lead identification of skill gaps and support recruitment efforts as needed.
• Work effectively in a large cross-functional team with individuals at all levels of the organization.
• Maintain regular and predictable attendance.

Required Education

• Bachelor’s degree in Business Administration, Healthcare Administration, Engineering, or a related field.

Required Experience

• 3 to 5 years of experience in agile product ownership, product or solution management, leadership, or functional area expertise.
• Demonstrated experience implementing large-scale functional improvements or strategic outcomes.
• Experience facilitating meetings across multiple levels of an organization.
• Ability to work across functional groups and influence without direct authority.
• Strong ability to identify gaps, assess opportunities, and recommend improvements.
• Excellent oral and written communication skills with all levels of the organization.
• Ability to lead others with a servant leadership mindset.
• Innovative problem-solving skills.
• Strong data analysis skills and understanding of business value.
• Demonstrated proficiency in prioritization methods.
• Understanding and use of change management practices.
• Deep knowledge of ERP core HR and timekeeping/scheduling processes, including attendance, pay rules, shift management, labor distribution, and workforce operations.

Desired Experience

• Operational experience in a healthcare setting.
• Experience working in an Agile or Scrum environment.
• Experience supporting ERP platforms with integrated timekeeping and scheduling functionality.

Licensure and Certifications

• Any license or certification required for the area of specialty.
• Knowledge of Agile methodologies such as Scrum or Kanban preferred.
• PSPO, CSPO, or similar product ownership certification preferred.

Equal Opportunity Employer

Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love!

Gundersen Health System offers a proud, local history spanning more than 100 years.

Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are.

Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating.

We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings.

A rewarding career and an excellent quality of life awaits you.

Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.