Product Operations Lead: Data-Driven CX & Process Improvement

Jobtailor; California (MO); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Jobtailor is seeking a results-driven Product Operations partner to collaborate with PM, Eng, CX, Sales, and Data teams to size opportunities, diagnose root causes, and drive improvements in B2B SaaS experiences.

You will translate qualitative feedback into crisp requirements, prioritize actions, and ship durable processes. This hybrid role requires strong data skills and comfort with ambiguity in technically complex areas.

Qualifications

• 3+ years in product operations, product management, program management, consulting, customer success, account management, or a customer-facing analytical role supporting B2B SaaS
• Experience using data to size opportunities, diagnose root causes, analyze support trends, and measure whether fixes reduce customer friction
• Strong customer judgment and ability to understand onboarding, setup, access, identity, or spend-management friction
• Ability to translate qualitative feedback and cross-functional input into crisp requirements, prioritized action plans, and durable operating processes
• Comfort working in ambiguous, technically complex areas and driving clarity across Product, Engineering, CX, Sales, CSM, Data, and Operations
• Strong problem solving, prioritization, and communication skills, with a bias to ship improvements quickly and measure impact
• Experience using AI tools for analysis, workflow automation, enablement, or direct product/process improvements
• Comfortable working in-person at the New York or San Francisco office at least 3 days/week

Skills

Product Operations

Data Analysis

Cross-Functional Collaboration

AI Tools for Analysis

Customer Success/CSM

Tools

AI Tools

CRM Systems

Data Analysis Software

Project Management Tools

Job description

Jobtailor is seeking a results-driven Product Operations partner to collaborate with PM, Eng, CX, Sales, and Data teams to size opportunities, diagnose root causes, and drive improvements in B2B SaaS experiences.

You will translate qualitative feedback into crisp requirements, prioritize actions, and ship durable processes. This hybrid role requires strong data skills and comfort with ambiguity in technically complex areas.