AI-Driven Operations & Content Excellence Lead

Jobtailor; California (MO); On-site; USD 120,000 - 170,000; Full time

Job summary

Jobtailor is seeking an experienced Program/Operations leader to build and optimize the team's operating model and roadmap. You will manage intake, capacity planning, and cross-functional alignment, leading contractors and creative teams while coordinating global stakeholders and executive reporting.

Strong hands-on PM skills with Asana, SharePoint, SalesConnect, and Adobe Creative Suite are required, along with Prosci/ADKAR knowledge and a knack for scalable content solutions.

Qualifications

• 8+ years of experience in Program or Operations Management.
• Experience leading creative teams and/or contractors.
• Hands-on experience with Asana or similar project management software.
• Proficiency with SharePoint, SalesConnect, Adobe Creative Suite, or equivalent.
• Prefer Prosci certification or deep working knowledge of the ADKAR model.
• Strong ability to manage multiple stakeholders across global and regional teams.
• Experience in a creative agency or internal content production environment.
• Ability to work independently and navigate ambiguity in a fast-paced, AI-focused environment.
• Experience supporting large-scale sales transformation or enablement programs.

Responsibilities

• Build, maintain, and continuously improve the team's operating model.
• Manage intake processes and triage incoming requests across Activation and Adoption workstreams.
• Oversee resource planning and capacity management in partnership with program leadership.
• Facilitate recurring team calls and cross-functional alignment sessions.
• Own and maintain the team’s Roadmap, Quarterly Performance activities, and Retrospective planning.
• Manage Metrics & Reporting frameworks to track program health and outcomes.
• Lead a creative contractor team to deliver high-quality, scalable content solutions.
• Oversee brand visual identity, including graphic design, icon/logo creation, motion graphics, and CEC badge design.
• Manage the development of video tutorials, testimonials, leader messaging, multi-cam podcasts, and AI-assisted or team-produced audio/voiceovers.
• Ensure high-quality design and formatting for quick guides, user guides, release aids, program overviews, FAQs, and Mindtickle series.
• Own the development and optimization of SharePoint and SalesConnect sites; coordinate WalkMe solutioning and Mindtickle training session setups.
• Lead a team of contractors to drive operational and content excellence.
• Serve as a primary point of contact for cross-functional stakeholders, ensuring consistent messaging across Global, Geo, and Architecture audiences.
• Manage team project boards (e.g., Asana) to ensure workstream visibility and accountability and executive reporting.

Job description

Jobtailor is seeking an experienced Program/Operations leader to build and optimize the team's operating model and roadmap. You will manage intake, capacity planning, and cross-functional alignment, leading contractors and creative teams while coordinating global stakeholders and executive reporting.

Strong hands-on PM skills with Asana, SharePoint, SalesConnect, and Adobe Creative Suite are required, along with Prosci/ADKAR knowledge and a knack for scalable content solutions.