Solution Engineer – OEM Services & Enterprise Support

Supermicro; San Jose (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

Supermicro is seeking a talented Solution Engineer with in-depth knowledge of Service Solutions to provide OEM mission-critical support to enterprise customers, internal teams, and production environments.

You will serve as an escalation point for complex technical issues, review contracts for service performance obligations, and ensure quick, effective responses across global teams while maintaining high professional standards.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering or Electrical Engineering preferred.
• Minimum of 2 years of industry experience; leadership experience preferred.
• Strong diagnostic skills and understanding of cluster architecture.
• Excellent written and verbal communication; ability to lead investigations.
• Experience with enterprise servers from major vendors.

Responsibilities

• Develop services product for OEM customers
• Serve as an escalation point for complex technical issues and manage them professionally and efficiently
• Review legal contracts for service performance obligations
• Provide quick response and support for issues in production
• Provide Level 3 support to channel partners, including resellers and distributors
• Continually develop knowledge-base of current and new products
• Work with internal teams and teams worldwide for coordinating and resolving issues
• Travel is required (up to 25%)

Skills

Enterprise servers

Customer-facing

Project management

Technical leadership

Networking basics

Education

Bachelor's degree in Computer Science, Computer Engineering or Electrical Engineering

Job description

Supermicro is seeking a talented Solution Engineer with in-depth knowledge of Service Solutions to provide OEM mission-critical support to enterprise customers, internal teams, and production environments.

You will serve as an escalation point for complex technical issues, review contracts for service performance obligations, and ensure quick, effective responses across global teams while maintaining high professional standards.