Solution Engineer, OEM & Enterprise Services

Super Micro Computer Spain, S.L.; San Jose (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Bonus eligibility

Equity award programs

Job summary

Super Micro Computer is seeking a Solution Engineer in San Jose, California to provide OEM mission-critical support to enterprise customers, internal teams, and production. You will combine a strong technical background in computer systems with excellent communication to interface with management and staff.

The role involves developing services for OEM customers, serving as an escalation point, reviewing contracts for service obligations, and supporting channel partners.

Qualifications

• Hands-on experience with enterprise servers from major vendors.
• Ability to talk with customers to design and drive custom service solutions.
• Bachelor’s degree in CS, CE, or EE preferred.
• Minimum two years in related roles; leadership experience preferred.
• Strong hardware diagnostics and understanding of cluster architecture.
• Strong technical communication to lead investigations with cross‑discipline engineers.
• Fluent English (read/write/speak).

Responsibilities

• Develop services product for OEM customers.
• Serve as escalation point for complex technical issues.
• Review contracts for service obligations.
• Provide quick production support and Level 3 channel partner support.
• Grow knowledge base and coordinate with global teams.
• Travel up to 25%.

Skills

Enterprise servers experience

Customer engagement

Technical communication

Project management

English proficiency

Education

Bachelor’s degree in Computer Science or Computer Engineering or Electrical Engineering

Job description

Super Micro Computer is seeking a Solution Engineer in San Jose, California to provide OEM mission-critical support to enterprise customers, internal teams, and production. You will combine a strong technical background in computer systems with excellent communication to interface with management and staff.

The role involves developing services for OEM customers, serving as an escalation point, reviewing contracts for service obligations, and supporting channel partners.