Senior Enterprise Server Support Engineer – Escalations L3

Supermicro; Wayne (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Supermicro seeks a seasoned service engineer to support our Global Service network, handling escalation issues from the service help desk, and bridging engineering with customer needs. You will work with product managers, architects, and service teams to ensure product quality and engineering excellence.

Travel up to 25% may be required. The role demands 5+ years in hardware/software service, strong Linux/Windows expertise, and fluency in English.

Qualifications

• Bachelor's degree in Electrical Engineering or equivalent with 5+ years engineering experience.
• Experience supporting GPU servers, storage, networking in enterprise environments.
• Hands-on with IPMI, BMC, and server management tech.

Responsibilities

• Support global customers and service teams; may work swing/graveyard shifts and weekends.
• Troubleshoot CPU/memory/PSU/motherboard issues; analyze logs and system information.
• Escalate to L3 when needed and maintain logs, documentation, and test records.

Skills

English fluency

Analytical thinking

Troubleshooting

Independent with team collaboration

Education

Bachelor's degree in Electrical Engineering

Tools

IPMI

BMC tools

Linux

VMware / Windows Server

Redfish

iSCSI / multipath / RoCE / SAS

Networking switches

Job description

Supermicro seeks a seasoned service engineer to support our Global Service network, handling escalation issues from the service help desk, and bridging engineering with customer needs. You will work with product managers, architects, and service teams to ensure product quality and engineering excellence.

Travel up to 25% may be required. The role demands 5+ years in hardware/software service, strong Linux/Windows expertise, and fluency in English.