Solution Consultant (PreSales Consultant)

Wolters Kluwer; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Wolters Kluwer seeks a Technology Sales Support Manager to autonomously deliver high-level technical support and drive sales processes. This role encompasses managing customer inquiries, designing technical sales strategies, and providing product training to enhance customer satisfaction and sales success.

Qualifications

• In-depth expertise in product/service functionalities.
• Advanced customer engagement and retention skills.
• Mastery in technical documentation and communication.

Responsibilities

• Design and implement technical sales materials and strategies.
• Manage complex technical inquiries and customer issues.
• Lead technical training and knowledge-sharing sessions.

Skills

Technical Knowledge

Customer Service

Documentation

Problem-solving

Communication

Leadership

Data-Driven Decision Making

Tool Proficiency

Job description

About the Role:
In the role of Technology Sales Support Manager, you will operate autonomously to provide high-level technical support and drive technical sales processes. Your role will be integral in ensuring the quality and effectiveness of sales initiatives, delivering specialized expertise that enables the team to achieve strategic goals. Your contributions will significantly impact customer satisfaction and sales success.

Responsibilities:
• Design and implement high-level technical sales materials and strategies.
• Independently manage complex technical inquiries and customer issues.
• Ensure the accuracy and efficiency of technical information systems and databases.
• Lead comprehensive product training and knowledge-sharing sessions.
• Facilitate sophisticated technical solutions during customer engagements.
• Coordinate independently with technical teams for seamless issue resolution.
• Drive preparation and execution of detailed technical product demonstrations.
• Manage administrative functions with a focus on optimizing technical processes.
• Develop and refine high-level technical presentations and sales content.
• Provide expert guidance for continuous improvement in technical training programs.

Skills:
• In-depth Technical Knowledge: Thorough expertise in product/service functionalities.
• Professional Customer Service: Advanced skills in customer engagement and retention.
• High-level Documentation: Mastery in creating detailed technical documentation.
• Innovative Problem-solving: Superior troubleshooting and resolution capabilities.
• Compelling Communication: Exceptional skills in technical and non-technical communication.
• Leadership and Mentorship: Talent in guiding, supporting, and mentoring team members.
• Data-Driven Decision Making: Advanced ability to analyze and leverage data.
• Proficient Tool Use: Expert use of technical sales and CRM software.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.