ITSM Solutions Consultant

Centric Consulting; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Centric Consulting is seeking an ITSM Solutions Consultant to enhance IT operations using HaloITSM, a cloud-based platform. This remote role involves end-to-end implementation and collaboration with IT teams and stakeholders, aiming to optimize service delivery and align with ITIL best practices.

Benefits

401K company match

Self-managed PTO

Health coverage

Wellness programs

Professional development

Qualifications

• 3+ years experience implementing ITSM platforms, 1 year with HaloITSM.
• Experience with ITIL v4 processes.
• Leading ITSM deployments for mid-sized organizations.

Responsibilities

• Lead deployment of HaloITSM and optimize user experience.
• Collaborate with stakeholders and provide training.
• Integrate HaloITSM with third-party tools for automation.

Skills

HaloITSM configuration

APIs integration

Cloud platforms knowledge

Problem-solving skills

Excellent communication

Education

ITIL Foundation certification

Tools

Microsoft Azure

ServiceNow

Power BI

Active Directory

Job description

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Job Level: W2T Consultant

Job Location: Remote

Travel Expectations: None

Job Classification: Temporary (W2T)

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

We are seeking an experienced HaloITSM Consultant to lead the implementation, configuration, and optimization of HaloITSM, a cloud-based IT service management platform, to streamline our IT operations. Based in Columbus, Ohio, you will collaborate with IT teams, business stakeholders, and vendors to deliver a scalable, user-friendly ITSM solution that enhances service delivery, supports automation, and aligns with ITIL best practices. This role is critical to accelerating our IT operating model, enabling us to compete in a dynamic market.

In this role, you will:

• Implementation and Configuration:
• Lead end-to-end deployment of HaloITSM, including installation, setup, and integration with existing systems (e.g., Active Directory, Microsoft Azure, ServiceNow).
• Configure core modules (e.g., Incident Management, Service Desk, Change Management, Asset Management) to meet business requirements.
• Customize workflows, dashboards, and reports to optimize user experience and operational efficiency.
• Lead end-to-end deployment of HaloITSM, including installation, setup, and integration with existing systems (e.g., Active Directory, Microsoft Azure, ServiceNow).
• Configure core modules (e.g., Incident Management, Service Desk, Change Management, Asset Management) to meet business requirements.
• Customize workflows, dashboards, and reports to optimize user experience and operational efficiency.
• Stakeholder Engagement:
• Collaborate with IT leaders, business units, and end-users to gather requirements and define service management processes.
• Conduct workshops and training sessions to drive adoption among 50+ IT staff and 1800+ end-users.
• Collaborate with IT leaders, business units, and end-users to gather requirements and define service management processes.
• Conduct workshops and training sessions to drive adoption among 50+ IT staff and 1800+ end-users.
• Integration and Automation:
• Integrate HaloITSM with third-party tools (e.g., Microsoft Teams, Power BI, ERP systems like SAP) using APIs and connectors.
• Implement automation for routine tasks (e.g., ticket routing, SLA notifications) to reduce resolution times by 30%.
• Integrate HaloITSM with third-party tools (e.g., Microsoft Teams, Power BI, ERP systems like SAP) using APIs and connectors.
• Implement automation for routine tasks (e.g., ticket routing, SLA notifications) to reduce resolution times by 30%.
• Process Optimization:
• Align HaloITSM with ITIL v4 frameworks to standardize Incident, Problem, and Change Management processes.
• Develop KPIs (e.g., mean time to resolution, first-call resolution rate) and configure analytics for continuous improvement.
• Align HaloITSM with ITIL v4 frameworks to standardize Incident, Problem, and Change Management processes.
• Develop KPIs (e.g., mean time to resolution, first-call resolution rate) and configure analytics for continuous improvement.
• Post-Implementation Support:
• Provide 3-month post-go-live support, including troubleshooting, user feedback incorporation, and system enhancements.
• Document configurations, processes, and training materials for knowledge transfer.
• Provide 3-month post-go-live support, including troubleshooting, user feedback incorporation, and system enhancements.
• Document configurations, processes, and training materials for knowledge transfer.
  
  

Who You Are:

• Experience:
• 3+ years of experience implementing and configuring ITSM platforms, with at least 1 year on HaloITSM or similar tools (e.g., ServiceNow, Freshservice).
• Proven track record of leading ITSM deployments for mid-sized organizations (1000–2000 employees).
• Experience with ITIL v4 processes and certifications (e.g., ITIL Foundation).
• 3+ years of experience implementing and configuring ITSM platforms, with at least 1 year on HaloITSM or similar tools (e.g., ServiceNow, Freshservice).
• Proven track record of leading ITSM deployments for mid-sized organizations (1000–2000 employees).
• Experience with ITIL v4 processes and certifications (e.g., ITIL Foundation).
• Technical Skills:
• Proficiency in HaloITSM configuration, including workflows, forms, and reporting.
• Strong knowledge of APIs, REST/SOAP, and integration with cloud platforms (e.g., Azure, AWS).
• Familiarity with Microsoft ecosystem (Active Directory, Power BI, Teams) and SaaS system like Salesforce
• Basic scripting skills (e.g., PowerShell, JavaScript) for automation.
• Proficiency in HaloITSM configuration, including workflows, forms, and reporting.
• Strong knowledge of APIs, REST/SOAP, and integration with cloud platforms (e.g., Azure, AWS).
• Familiarity with Microsoft ecosystem (Active Directory, Power BI, Teams) and SaaS system like Salesforce
• Basic scripting skills (e.g., PowerShell, JavaScript) for automation.
• Soft Skills:
• Excellent communication and stakeholder management skills to engage diverse teams.
• Strong problem-solving skills
• Excellent communication and stakeholder management skills to engage diverse teams.
• Strong problem-solving skills
  
  

Total Rewards:

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development
  
  

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits .

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part inpromoting diversity, equity, and inclusion , from our business practice to how we show up for employees and communities. This is how we bringour mission and core values to life, working together to provide the highestqualityservices to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Business Consulting and Services

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