Solution Business Analyst - Ops, Billing & Growth

BTI Solutions, Inc.; Plano (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

BTI Solutions, Inc. is seeking a Mid-level Solution Business Analyst to lead operations for CR2 and MMS, focusing on service delivery, billing management, and feasibility analysis to support growth in enterprise mobility and workspace management.

The role requires strong ownership, analytics, and ability to translate insights into business opportunities while collaborating with engineering, product, sales, and customer success teams.

Qualifications

• Bachelor’s degree preferred, or equivalent relevant work experience
• 4–6+ years of experience in solution business operations, IT service management, enterprise SaaS support, or related fields
• Experience with billing operations, financial reconciliation, or service usage validation
• Strong understanding of enterprise IT services, asset/resource management, or mobility solutions
• Experience in business proposal creation, business case development, or service expansion planning
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)
• Strong analytical, communication, and cross-functional coordination skills
• Ability to manage multiple projects with ownership and accountability
• Bilingual preferred (English and Korean) due to cross-border collaboration with HQ and global teams

Responsibilities

• Lead daily operation and business support for CR2 and MMS, ensuring stable, efficient, and scalable service delivery
• Manage billing operations, including monthly usage validation, invoice review, reconciliation, and reporting
• Develop business proposals for new opportunities related to mobility, workspace management, and enterprise IT services
• Conduct business feasibility reviews, including cost modeling, ROI analysis, and operational impact assessment
• Collaborate with engineering, system operation, and product teams to enhance service performance and customer satisfaction
• Analyze customer requirements and market trends to identify new service opportunities and feature enhancements
• Support cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoption
• Prepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reports
• Monitor competitive landscape and contribute to strategic positioning of CR2/MSS within enterprise IT service offerings
• Coordinate internal stakeholders to ensure alignment across service operation, finance, and business development

Skills

Analytical skills

Cross-functional coordination

Communication skills

Ownership & accountability

Bilingual English/Korean

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

BTI Solutions, Inc. is seeking a Mid-level Solution Business Analyst to lead operations for CR2 and MMS, focusing on service delivery, billing management, and feasibility analysis to support growth in enterprise mobility and workspace management.

The role requires strong ownership, analytics, and ability to translate insights into business opportunities while collaborating with engineering, product, sales, and customer success teams.