Solution Architect Specialist

Sentinel Technologies Inc.; Grand Rapids (MI); Hybrid; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Life Insurance

Short/Long-Term Disability

Paid Time Off

Certification/training

Employee discount

Job summary

Sentinel Technologies, Inc. is seeking a Solution Architect Specialist to create, format, and administer customer quotes and proposals in ConnectWise CPQ. You will work with account managers and sales support to translate quotes and scope documents into accurate customer-ready proposals.

This is an administrative quote development role with travel to Sentinel office locations as needed. The ideal candidate has ConnectWise CPQ experience, strong attention to detail, and familiarity with

Qualifications

• Strong attention to detail and accuracy.
• Ability to follow structured sales, quoting, and approval processes.
• Strong typing, written communication and document formatting skills are required.
• Comfortable managing multiple quote requests and changing priorities.
• Must be proficient with Microsoft Office tools, especially Excel, Word, and Outlook.
• Must be able to work with multiple areas of the business: sales, technical, and operations teams.
• Must have excellent follow up skills in seeking more details when quote inputs are incomplete.

Responsibilities

• Build and update customer quotes and proposals in ConnectWise CPQ.
• Import bills of materials and scope-of-work content from various sources.
• Format quote layouts based on sales direction and customer requirements.
• Edit, update, and maintain quote content through the review cycle.
• Sync quotes to NetSuite for review and processing.
• Support Account Managers and sales support teams with quote tasks.
• Coordinate manufacturer and distributor quote information as directed.
• Maintain quote accuracy, version control, and process consistency.

Skills

Attention to detail

Structured processes

Microsoft Office proficiency

Cross-functional collaboration

Effective communication

Multitasking under deadlines

Strong follow up

Tools

ConnectWise CPQ

Oracle NetSuite

Job description

Responsibilities

Sentinel is seeking a Solution Architect Specialist to support the creation, formatting, and administration of customer-facing quotes and proposals in ConnectWise CPQ. This role will work closely with Account Managers, Solution Architects, and sales support teams to convert sales direction, bills of materials, manufacturer/distributor quotes, and scope documents into accurate customer-ready proposals.

This is an administrative quote development role, not a technical presales role. The ideal candidate has direct experience using ConnectWise CPQ, strong attention to detail, and familiarity with technology reseller, manufacturer, or distributor quote processes.

This position can be performed remotely but must be close to one of our office locations as the position will require travel to our Sentinel office locations when business needs require an onsite presence. Our office locations are in Grand Rapids, MI; Brighton MI; Milwaukee, WI; Greenwood Village, CO; Downers Grove, IL; and/or Tempe, AZ.

Ready to bring your energy and ambition to Sentinel? Let’s grow together. This position can be remote but must provide occasional support onsite at any of our office locations.

Qualifications

• Build and update customer quotes and proposals in ConnectWise CPQ.
• Import bills of materials provided by Solution Architects, Account Managers, manufacturers, or distributors.
• Import scope-of-work content provided by Solution Architects.
• Format quote layouts based on sales direction and customer requirements.
• Edit, update, and maintain quote content through the review cycle.
• Sync completed ConnectWise CPQ quotes to NetSuite for review and downstream processing.
• Support Account Managers and sales support teams with quote management tasks.
• Request or coordinate manufacturer and distributor quote information as directed.
• Maintain quote accuracy, version control, and process consistency.

Required qualifications

• Strong attention to detail and accuracy.
• Ability to follow structured sales, quoting, and approval processes.
• Strong typing, written communication and document formatting skills are required.
• Comfortable managing multiple quote requests and changing priorities.
• Must be proficient with Microsoft Office tools, especially Excel, Word, and Outlook.
• Must be able to work with multiple areas of the business: sales, technical, and operations teams.
• Must have excellent follow up skills in seeking more details when quote inputs are incomplete.
• Able to maintain accuracy under deadline pressure.
• Customer-service oriented

• Prior hands‑on experience using ConnectWise to build, eid and manage customer facing quotes is preferred

• Experience with Oracle NetSuite is preferred.
• Prior experience with VAR, MSP, systems integrator, technology reseller, distributor, or manufacturer is preferred.
• Familiarity with technology manufacturers such as Cisco, Dell, Microsoft, NetApp, VMware, Splunk, Meraki, Pure Storage, or similar manufacturers is preferred
• Familiarity with manufacturer/distributor quote requests, registrations, renewals, SaaS quotes, hardware quotes, and services quotes is preferred.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation:

$62,000-$75,000 annually

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands‑on training, and employee discount for product services and entertainment.

Overview

MOTIVATED.....make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, foster growth through certification and hands‑on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

“Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity