Solution Architect - Fintech

Akoya; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Akoya is seeking a Solution Architect who serves as the technical bridge between our network and customers building on it. You will engage from pre-sales through implementation, go-live, and ongoing support, working hands-on with customer engineering teams to demonstrate the product, scope integrations, and troubleshoot API issues.

This highly technical, customer-facing role requires deep API and security expertise, excellent communication, and the ability to translate complex concepts for

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent hands-on experience.
• 10+ years in a client-facing role.
• 4–6 years of hands-on technical/design experience.
• Deep knowledge of RESTful JSON APIs, including design and testing.

Responsibilities

• Serve as the primary technical resource for prospective and new Akoya customers through the sales cycle.
• Demonstrate product, scope integrations, and troubleshoot API issues with customer teams.
• Configure and troubleshoot OAuth 2.0, OIDC, SAML, and SSO integrations.
• Write and maintain integration guides and runbooks for customers and internal teams.
• Travel occasionally to customer sites or events.

Skills

RESTful APIs

OAuth 2.0 / OIDC / SAML

Networking concepts

Troubleshooting

Client-facing

Whiteboard to exec framing

Travel flexibility

Education

Bachelor's degree in CS/Engineering or related

Tools

Postman

Curl

Job description

Role open to candidates currently located within commuting distance of Boston, MA, New York, NY, and Raleigh, NC.

The Role

The Solution Architect is Akoya's technical bridge between our network and the customers building on top of it, engaging from the earliest pre-sales conversations through implementation, go-live, and ongoing support. This role reports to the Head of Customer Solutions & Support. Solution Architects work hands-on with customer engineering teams — demonstrating the product, scoping integrations, configuring authentication and SSO, and troubleshooting API issues — while building trusted relationships with stakeholders ranging from individual developers to executives. It's a highly technical, customer-facing role that combines deep API and security expertise with strong communication and problem-solving instincts.

As a Solution Architect, you will:

Pre-Sales & Solutioning

Serve as the primary technical resource for prospective and new Akoya customers throughout the sales cycle

• Deliver technical product demonstrations and proofs-of-concept tailored to a customer's use case and existing stack
• Gather, document, and assess integration requirements and technical specifications directly with customer engineering teams
• Build sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signature
• Be assertive in recommending the right solution architecture for a customer's needs and willing to raise the flag when a customer's proposed approach won't work

Implementation & Onboarding

• Configure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teams
• Write and maintain integration guides, runbooks, and technical documentation for customers and internal teams
• Run joint testing and troubleshooting sessions with customer technical teams through go-live

Post-Sales & Support

• Serve as the customer's technical advocate internally, relaying feedback and requirements to Product and Engineering
• Partner with Product Development to improve deployment ease, documentation, and self-serve tooling based on field experience
• Build and refine internal tools, scripts, and sample integrations that speed up future customer onboarding

Relationships & Communication

• Present technical concepts clearly to audiences ranging from individual developers to executive stakeholders
• Travel occasionally to customer sites, conferences, or partner meetings as needed

Required Experience & Skills

• Bachelor's degree in Computer Science, Engineering, or equivalent hands-on professional experience
• 10+ years of experience in a client-facing role.
• A minimum of 4–6 years of hands-on technical and design experience.
• Deep, hands-on knowledge of RESTful JSON APIs, including designing, testing, and troubleshooting them (Postman, curl, etc.)
• Hands-on experience implementing and troubleshooting Delegated Authorization frameworks (OAuth 2.0, OIDC, SAML), including direct experience configuring SSO
• Strong understanding of how the internet works under the hood: DNS, proxies, firewalls, load balancers, CDNs, and TLS/certificates
• Exceptional communication and able to flex between whiteboard-level technical detail and executive-level framing
• Strong troubleshooting instincts and a bias toward hands-on diagnosis over escalation
• Comfortable being client-facing, including raising concerns when a customer's proposed direction won't work
• Flexibility to travel occasionally

Preferred Experience/Skills

• Hands-on cloud experience, preferably AWS (IAM, API Gateway, Lambda, VPC/networking)
• Experience working in a fintech or other regulated financial services environment
• Familiarity with open banking / financial data standards: Financial Data Exchange (FDX), OFX, and FIX
• Working knowledge of security and privacy compliance frameworks (NIST, ISO 27001, PCI DSS, SOC 2)
• Prior experience as a Solutions Architect, Sales/Systems Engineer, or Developer Advocate in a technical pre-sales or customer-facing role
• Experience building internal tools, SDKs, or sample apps that accelerate partner integrations

Where We Work

Akoya is remote-first, with this role open to candidates currently located within commuting distance of Boston, MA, New York, NY, and Raleigh, NC. While our teams work primarily remote, we are building talent hubs in these locations to create opportunities for in-person collaboration, team connection, and professional development.

Our Commitment

Akoya is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We're committed to building an inclusive, welcoming workplace where people feel supported, respected, and empowered to do their best work.

We know that experience can come from many different paths. We value diverse perspectives and encourage candidates from all backgrounds to apply, even if they don't meet all listed qualifications. If you're excited about this role but don't meet every single requirement, we still encourage you to apply. You may be the right candidate for this role or another opportunity at Akoya.