Solid Waste CSR I – Hybrid, Bilingual Friendly

City of Denton, TX; Denton (TX); Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

Employee Health Clinic

Paid Vacation Days and Holidays

Retirement Plan

Résumé du poste

City of Denton, TX is seeking a customer service-oriented employee to assist residents with payments, inquiries, and service requests in person, by phone, or electronically. Bilingual (Spanish) is preferred to better serve the community.

The role includes handling routine office duties, cash handling, and collaboration with peers to resolve customer issues while ensuring accuracy and compliance with city policies.

Qualifications

• Knowledge of Federal, State, and Local laws and regulations applicable to government services.
• Strong problem-solving skills and option evaluation.
• Proficient with Microsoft Office 365 and related software.
• Excellent service to internal and external customers.
• Strong interpersonal and communication skills.
• Ability to work independently and in a team, with multiple tasks and changing priorities.

Responsabilités

• Provide phone, electronic, and face-to-face customer support for payments and service requests.
• Assist with projects and back-office tasks as needed.
• Guide peers with questions and escalate customer issues when required.
• Process drop box payments, post payments, and mail handling.
• Maintain cash drawer and prepare daily deposits per policies.
• Process service requests including connections, disconnections, and billing inquiries.

Connaissances

Customer service

Cash handling

Effective communication

Interpersonal skills

Problem solving

Formation

High School diploma or equivalent

1 year customer service experience

6 months cash handling experience

Outils

Microsoft Office 365

Billing systems

Database entry

Description du poste

City of Denton, TX is seeking a customer service-oriented employee to assist residents with payments, inquiries, and service requests in person, by phone, or electronically. Bilingual (Spanish) is preferred to better serve the community.

The role includes handling routine office duties, cash handling, and collaboration with peers to resolve customer issues while ensuring accuracy and compliance with city policies.