Solar Service Coordinator - Customer Liaison

Earthlight Technologies; Ellington (CT); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401K with Company Match

Life Insurance

PTO

8 Paid Holidays

Résumé du poste

Earthlight Technologies in Ellington, CT is seeking a Solar Service Coordinator to act as the primary contact for service customers. You will manage inquiries, coordinate with field technicians, and track service cases to ensure timely resolution and a positive customer experience.

The role requires strong communication skills, familiarity with solar monitoring concepts, and the ability to handle multiple tasks, including scheduling, reporting, and processing parts for return.

Qualifications

• High school diploma or GED required; some college-level education preferred.
• Experience in customer service, service coordination, call center, or administrative support preferred.
• Comfortable communicating with customers by phone and handling a high volume of inquiries and follow-up.
• Ability to learn solar monitoring platforms, basic troubleshooting, and service-related terminology.

Responsabilités

• Serve as the first point of contact for service customers, managing calls, emails, texts, proactive outreach, and ongoing follow-up.
• Open, maintain, and document internal service cases to ensure visibility and timely resolution.
• Open manufacturer cases for remote diagnosis, troubleshooting, and work order creation.
• Provide basic troubleshooting for solar monitoring and WiFi connectivity issues.
• Review monitoring data, electric bills, contracts, and related documents to address solar production and utility bill concerns.
• Coordinate with field technicians and service management, including scheduling technicians and escalating issues when additional support is needed.
• Document technician findings, photos, and service visit information.
• Follow up on service quotes and track outstanding quotes through resolution.
• Process defective parts for return or recycling.
• Assist with weekly solar production monitoring.
• Prepare Quarterly Production Reports.

Description du poste

Earthlight Technologies in Ellington, CT is seeking a Solar Service Coordinator to act as the primary contact for service customers. You will manage inquiries, coordinate with field technicians, and track service cases to ensure timely resolution and a positive customer experience.

The role requires strong communication skills, familiarity with solar monitoring concepts, and the ability to handle multiple tasks, including scheduling, reporting, and processing parts for return.