Solar Service Calls Coordinator

Terra Energy Company; Tampa (FL); Hybrid; USD 54,000 - 66,000; Full time

Job summary

Terra Energy is seeking a Service Calls Coordinator in Tampa, FL to ensure top-tier customer support through the full lifecycle of solar energy systems.

You will manage service requests, perform initial troubleshooting, and coordinate with field technicians, monitoring teams, and manufacturers to drive timely resolutions.

The role requires strong communication, organization, and a customer-first mindset in a fast-paced renewable energy company.

Qualifications

• 2+ years of experience in customer service or related roles.
• Excellent verbal and written English communication.
• Ability to manage multiple priorities with accuracy.
• Experience with CRM and ticketing platforms.
• Proactive problem-solving and customer-facing focus.

Responsibilities

• Serve as the primary contact for service-related inquiries and warranty requests.
• Receive and manage inbound calls, emails, and support tickets with professionalism.
• Gather information to accurately assess and track service requests.
• Coordinate service appointments between customers and field technicians.
• Maintain detailed service tickets and document customer interactions.
• Escalate complex issues to appropriate departments when needed.
• Keep customers informed with regular status updates and timelines.
• Collaborate with internal teams, installers, and service partners to resolve cases.

Skills

Customer service

Technical support

Help desk

Service coordination

Dispatch

Operations

Communication

CRM systems

Ticketing platforms

Tools

ServiceNow

Zendesk

Salesforce

HubSpot

Job description

Terra Energy is seeking a Service Calls Coordinator in Tampa, FL to ensure top-tier customer support through the full lifecycle of solar energy systems.

You will manage service requests, perform initial troubleshooting, and coordinate with field technicians, monitoring teams, and manufacturers to drive timely resolutions.

The role requires strong communication, organization, and a customer-first mindset in a fast-paced renewable energy company.