Solar Service Calls Coordinator

Terra Energy; Miami (FL); On-site; USD 54,000 - 66,000; Full time

Job summary

Terra Energy in Miami, FL is seeking a Service Calls Coordinator to deliver outstanding support to solar energy customers. You will be the primary contact for service inquiries, coordinate field technicians, manage tickets, and keep customers informed throughout the service lifecycle.

The role requires strong communication, organization, and a customer-first mindset in a fast-paced renewable-energy setting. A background in customer service, technical support or dispatch is ideal.

Qualifications

• 2+ years in Customer Service or related field.
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Responsibilities

• Respond to service inquiries and coordinate resolutions.
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Skills

Verbal communication

Written communication

Customer focus

Multitasking

Problem solving

Tools

CRM systems

Ticketing platforms

Microsoft Office

Google Workspace

Job description

Terra Energy in Miami, FL is seeking a Service Calls Coordinator to deliver outstanding support to solar energy customers. You will be the primary contact for service inquiries, coordinate field technicians, manage tickets, and keep customers informed throughout the service lifecycle.

The role requires strong communication, organization, and a customer-first mindset in a fast-paced renewable-energy setting. A background in customer service, technical support or dispatch is ideal.