Service Calls Coordinator — Solar Energy Support

Terra Energy; Dallas (TX); On-site; USD 51,000 - 69,000; Full time

Job summary

Terra Energy is seeking a Service Calls Coordinator in Tampa, FL to manage service requests and coordinate field technicians for solar energy systems. You will be the primary contact, troubleshoot, and ensure timely resolutions while maintaining a high standard of customer care.

The role emphasizes clear communication, organization, and accountability in a fast-paced renewable energy environment. Join a team committed to quality and service excellence.

Qualifications

• 2+ years in Customer Service, Technical Support, Help Desk, or related field.
• Excellent verbal and written English communication.
• Strong customer service with professional empathy.

Responsibilities

• Serve as the primary contact for service-related concerns and warranty requests.
• Handle inbound calls, emails, and support tickets professionally.
• Gather information to assess and track service requests.
• Perform initial troubleshooting with monitoring data and procedures.
• Create and maintain detailed service tickets documenting interactions.
• Coordinate service appointments between customers and field technicians.
• Communicate with internal teams and service partners for resolution.
• Monitor open requests and follow up to move cases forward.
• Provide regular status updates and manage customer expectations.
• Escalate complex issues to appropriate departments as needed.
• Assist with warranty claims, replacements, and documentation.
• Maintain accurate records and company process compliance.
• Identify recurring issues and share improvement insights.
• Support fast-paced operations while maintaining accuracy.

Skills

Customer Service

Technical Support

Help Desk

Service Coordination

Dispatch

Operations

CRM systems

Microsoft Office

Google Workspace

Communication

Tools

ServiceNow

Zendesk

Salesforce

Job description

Terra Energy is seeking a Service Calls Coordinator in Tampa, FL to manage service requests and coordinate field technicians for solar energy systems. You will be the primary contact, troubleshoot, and ensure timely resolutions while maintaining a high standard of customer care.

The role emphasizes clear communication, organization, and accountability in a fast-paced renewable energy environment. Join a team committed to quality and service excellence.