Remote Solar Service Coordinator

Terra Energy; Tampa (FL); On-site; USD 51,000 - 69,000; Full time

Job summary

Terra Energy is hiring a Service Calls Coordinator in Tampa, FL to ensure exceptional support throughout solar energy system lifecycles. You’ll be the primary contact for service inquiries, coordinate with field technicians, and drive timely resolutions with professionalism and urgency.

Ideal candidates are organized, customer-focused problem-solvers who thrive in a fast-paced renewable energy environment and can manage multiple cases while maintaining high accuracy and responsiveness.

Qualifications

• 2+ years in Customer Service, Tech Support, Help Desk, or related field.
• Excellent verbal and written communication in English.
• Experience with CRM systems or service management software.
• Ability to manage multiple priorities with accuracy and pace.
• Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Serve as the main contact for service-related inquiries and warranties.
• Manage inbound calls, emails, and support tickets professionally.
• Gather information to assess and track service requests.
• Troubleshoot basics using monitoring data and procedures.
• Create and maintain detailed service tickets with records.
• Coordinate service appointments with field technicians for timely resolutions.
• Communicate with internal teams, installers, and service partners.
• Proactively follow up to move cases through resolution.
• Provide regular status updates and manage expectations.
• Escalate complex issues to appropriate departments as needed.
• Assist with warranty claims and documentation.
• Keep accurate records and ensure processes and quality standards.
• Identify recurring issues and flag trends to improve ops.
• Handle multiple cases in a fast-paced setting with precision.

Skills

Customer service

Multitasking

CRM systems

Communication skills

Problem solving

Microsoft Office

Google Workspace

Remote work

Organization

Attention to detail

Team player

Job description

Terra Energy is hiring a Service Calls Coordinator in Tampa, FL to ensure exceptional support throughout solar energy system lifecycles. You’ll be the primary contact for service inquiries, coordinate with field technicians, and drive timely resolutions with professionalism and urgency.

Ideal candidates are organized, customer-focused problem-solvers who thrive in a fast-paced renewable energy environment and can manage multiple cases while maintaining high accuracy and responsiveness.