Installation Scheduler & Customer Experience Specialist

Trinity Solar; Reading (Berks County); On-site; USD 48,000 - 64,000; Full time

Job summary

Trinity Solar in Reading, PA, seeks an Installation Coordinator to serve as the vital link between customers, crews, and inspectors, ensuring installations are scheduled, documented, and completed smoothly.

You will manage the installation pipeline, communicate professionally with customers, maintain accurate records, and collaborate across departments to meet monthly goals while continuously improving scheduling processes and customer satisfaction.

Qualifications

• Strong organizational and time-management skills with prioritization ability.
• Excellent communication across phone, email, and text with a customer-first mindset.
• Problem-solving and attention to detail with a results-oriented approach.
• Team-oriented with cross-department collaboration.
• Prior scheduling or customer service experience preferred but not required.

Responsibilities

• Manage and review the installation pipeline to schedule site work efficiently with customers, internal teams, and inspectors.
• Communicate with customers in a professional, friendly, and solutions-focused manner.
• Maintain accurate and up-to-date customer records in company databases.
• Partner with internal teams to achieve and exceed monthly installation goals.
• Proactively address and overcome customer concerns to ensure a positive experience.
• Support continuous improvements in scheduling processes and customer satisfaction.

Skills

Organizational skills

Time management

Communication

Customer-focused

Problem solving

Team collaboration

Microsoft Office

Salesforce/CRM experience

Scheduling experience

Customer service

Tools

Microsoft Office Suite

Salesforce CRM

Job description

Trinity Solar in Reading, PA, seeks an Installation Coordinator to serve as the vital link between customers, crews, and inspectors, ensuring installations are scheduled, documented, and completed smoothly.

You will manage the installation pipeline, communicate professionally with customers, maintain accurate records, and collaborate across departments to meet monthly goals while continuously improving scheduling processes and customer satisfaction.