Solar & HVAC Service Dispatch Coordinator

Baker Home Energy; California; On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Company truck

Fuel card

Referral program

Tuition reimbursement

Health insurance

401(k) matching

Paid time off

Paid Sick Time

Vision insurance

Dental insurance

Life insurance

Job summary

Baker Home Energy is seeking a Customer Care Representative to support customer service operations, coordinate appointments, and dispatch field teams for solar and hvac services. You will handle inquiries, ensure accurate customer data, and support service needs across the organization.

This onsite role requires strong communication, organization, and familiarity with Office365. The company emphasizes teamwork, growth, and delivering quality service to customers throughout Southern California.

Qualifications

• 1–3 years of customer service, call center, or dispatching background.
• Familiarity with basic HVAC terminology and components is strongly preferred
• Must have experience with Office365 (Word, Excel, Outlook).

Responsibilities

• Dispatch solar, HVAC installers and technicians for maintenance, repair, and diagnostic appointments.
• Manage high-volume inbound calls, emails, and voicemails; provide timely follow-up and coordinate resolution of customer needs.
• Coordinate schedules, confirm customer appointments, and provide accurate job details to field teams.
• Maintain customer satisfaction through clear communication, service coordination, and consistent responsiveness.
• Track service progress and coordinate prompt follow-up on outstanding customer needs.
• Create solar service cases, document customer issues, and verify that customer contact information is current.

Skills

Customer service

Dispatching

Office365

Tools

Service Titan

Salesforce

MS Office Suite

Job description

Baker Home Energy is seeking a Customer Care Representative to support customer service operations, coordinate appointments, and dispatch field teams for solar and hvac services. You will handle inquiries, ensure accurate customer data, and support service needs across the organization.

This onsite role requires strong communication, organization, and familiarity with Office365. The company emphasizes teamwork, growth, and delivering quality service to customers throughout Southern California.