Customer Care & Dispatch Specialist - Solar & HVAC

Baker Home Energy; Escondido (CA); Presencial; USD 33.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company truck

Fuel card

Referral program

Tuition reimbursement

Health insurance

401(k) matching

Paid time off

Paid Sick Time

Vision insurance

Dental insurance

Life insurance

Descripción de la vacante

Baker Home Energy seeks a Customer Care Representative to support customer service and daily service operations. You will coordinate appointments, dispatch field teams, respond to inquiries, and track service requests to ensure timely follow-up.

The role focuses on maintaining accurate customer information and providing excellent service for solar and HVAC needs, with an onsite work environment in Southern California. The company emphasizes growth and reliability.

Formación

• One to three years of customer service, call center, or dispatching background.
• Familiarity with basic HVAC terminology and components is strongly preferred
• Must have experience with Office365 (Word, Excel, Outlook).

Responsabilidades

• Dispatch solar, HVAC installers and technicians for maintenance, repair, and diagnostic appointments.
• Manage high-volume inbound calls, emails, and voicemails; provide timely follow-up and coordinate resolution of customer needs.
• Coordinate schedules, confirm customer appointments, and provide accurate job details to field teams.
• Maintain customer satisfaction through clear communication, service coordination, and consistent responsiveness.
• Track service progress and coordinate prompt follow-up on outstanding customer needs.
• Create solar service cases, document customer issues, and verify that customer contact information is current.
• Assist the Service Team with incoming calls, emails, warranty inquiries, and repair scheduling.

Conocimientos

Customer service

HVAC terminology

Office365

Herramientas

Office365

Descripción del empleo

Baker Home Energy seeks a Customer Care Representative to support customer service and daily service operations. You will coordinate appointments, dispatch field teams, respond to inquiries, and track service requests to ensure timely follow-up.

The role focuses on maintaining accurate customer information and providing excellent service for solar and HVAC needs, with an onsite work environment in Southern California. The company emphasizes growth and reliability.