Solar Field Service Technician: Install & Troubleshoot

ArcTern Ventures; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Palmetto seeks a Solar Field Service Technician to uphold post-installation service excellence. You will troubleshoot onsite, document visits, and coordinate with field teams to optimize resolution times. The role covers service, installation support, and ongoing field needs across a 25+ year system lifecycle.

We value safety, clear communication, and a professional demeanor. A valid driver’s license and willingness to work outdoors in varying climates are essential.

Qualifications

• 3+ years installing, repairing, and troubleshooting residential solar & storage systems.
• General knowledge of residential home maintenance and repair; go the extra mile.
• General construction/framing experience is a plus.
• Electrical License (only MA required; a plus elsewhere).
• Climb ladders, stairs, rooftops; work on your feet for long periods.
• Able to work in extreme environments (hot sun, cold, rain, crawl spaces).
• Electrical experience is a plus.
• 1 year of working at heights including rooftops; lifting, bending, standing.
• Lift 50 pounds frequently; handle and maintain basic hand/power tools.
• Excellent communication; professional demeanor.
• Attention to detail; reliable attendance.
• Collaborative team player; work well with others.
• Valid state driver's license; clean driving record.

Responsibilities

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership, driving continuous improvement of installation quality and execution.
• Assist with close out of pre-energization issues to ensure Day 1 power readiness.
• Provide feedback to Customer Experience to ensure a great customer experience.
• Complete other tasks, including site surveys, inspections, and document collection.
• Be the key Palmetto field representative to deliver quality, experience, and performance.
• Communicate arrival times and confirmations with homeowners as needed.

Skills

Communication

Attention to detail

Team collaboration

Valid driver's license

Clean driving record

Tools

Hand and power tools

Job description

Palmetto seeks a Solar Field Service Technician to uphold post-installation service excellence. You will troubleshoot onsite, document visits, and coordinate with field teams to optimize resolution times. The role covers service, installation support, and ongoing field needs across a 25+ year system lifecycle.

We value safety, clear communication, and a professional demeanor. A valid driver’s license and willingness to work outdoors in varying climates are essential.