Onsite Solar Field Tech: Troubleshooting & Service

Central Pennsylvania Institute of Science and Technology; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Job summary

Palmetto is seeking a Solar Field Service Technician to support the service and installation teams, ensuring systems operate reliably and meet customer expectations. You will be the go-to person for onsite troubleshooting, site surveys, and ensuring readiness for operation.

This role requires physical work, climbing roofs, lifting up to 50 pounds, and coordinating with local field teams. You will communicate with homeowners about arrival times and help deliver a high-quality customer experience

Qualifications

• 3+ years installing, repairing, and troubleshooting residential solar & storage systems.
• Willing to climb ladders, rooftops and work in extreme environments.
• Valid driver's license and clean driving record.

Responsibilities

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field leadership to improve installation quality and execution.
• Assist with close out of pre-energization issues and readiness for operation.
• Provide feedback to Customer Experience to ensure a great experience.
• Complete tasks including site surveys, inspections and document collection.
• Be the key Palmetto field representative to deliver quality service and installation work.
• Communicate arrival times and confirmations to homeowners as needed.

Skills

Solar installation

Troubleshooting

Communication

Teamwork

Tools

Hand tools

Power tools

Job description

Summary of Role

Palmetto believes that happy customers are not just those installed quickest, but those whose systems provide the value they expect. The Solar Field Service technician role is focused on upholding this promise to our customer, and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally.

The Solar Field Service Technician is a utility player who can support Service, Installation, Job Closeout, Permitting/Inspection, etc. They are the go-to person to help with ongoing Services needs throughout the 25+ year lifespan of a customer’s solar system, helping to build strong lifetime customer relationships.

Strategic & Tactical Responsibilities

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution.
• Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
• Provide feedback to Palmetto’s Customer Experience team, working together to ensure Palmetto’s resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family.
• Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.
• Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work.
• Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.

Tactical Responsibilities

• Maintain SLAs for service work site visits
• Perform O&M work and monitoring support
• Perform site surveys/site visits
• Perform partner and internal field training
• Perform safety and quality site audits and JCO reviews and manage/site inspections
• Perform field installations including PV, storage, MPU or structural upgrade
• Perform damage and claims investigations

Qualifications

• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
• General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.
• General construction/framing experience is a plus.
• Must be willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time
• Ability to work in extreme environments (example: hot sun, cold, rain, crawl spaces, etc.)
• Electrical experience is a plus.
• 1 year of working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending and standing for long periods of time.
• Ability to lift 50 pounds of weight frequently throughout the assigned workday.
• Ability to safely handle and maintain basic hand and power tools used for installation.
• Excellent communication skills and a professional demeanor.
• Attention to detail
• Regular, reliable and predictable attendance
• Ability to work well with others in a collaborative team environment
• Must have a valid state driver’s license
• Must have a clean driving record