SoHo Luxury Retail Keyholder & Team Leader

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Voluntary health plan

401(k)

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

MAVEN Family Planning

Retail Stylist Program

People-first culture

Competitive base hourly pay

Individual commission

Sales incentives

Job summary

SMCP - Sandro, Maje, Claudie Pierlot is seeking a Full Time Keyholder for our Meatpacking flagship. You will lead the team in the store manager's absence, manage cash, and drive KPIs while delivering exceptional service.

Join a luxury brand family in SoHo with a competitive hourly base, plus 2% commission and wardrobe allowance. The role requires stylish presence, strong communication, and passion for fashion.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Skills

Customer service

Supervision

Retail

Tools

POS system

Job description

SMCP - Sandro, Maje, Claudie Pierlot is seeking a Full Time Keyholder for our Meatpacking flagship. You will lead the team in the store manager's absence, manage cash, and drive KPIs while delivering exceptional service.

Join a luxury brand family in SoHo with a competitive hourly base, plus 2% commission and wardrobe allowance. The role requires stylish presence, strong communication, and passion for fashion.