Retail Keyholder, Sandro-Paris, Meatpacking District

smcp; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Job summary

SMCP in NYC's Meatpacking District is seeking a Full-time Keyholder to support store leadership and deliver an exceptional client experience daily.

You’ll manage opening/closing, assist with cash handling and sales goals, mentor teammates, and provide styling advice while upholding SMCP’s Parisian-inspired luxury standards.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills with a friendly, approachable, and persuasive demeanor.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise team in the absence of Store Manager.
• Provide exceptional customer service with product knowledge and recommendations.
• Oversee stock replenishment and maintain visual merchandising standards.
• Support new hires and develop the team; promote growth.
• Create inclusive, personalized shopping experiences and guide clients through their journey.

Skills

Retail experience

Customer service

Supervisory experience

Fashion knowledge

Communication skills

Flexible availability

Luxury retail

Job description

SMCP - Sandro, Maje, Claudie Pierlot

POSITION: Full time Keyholder

LOCATION: Meatpacking District, NYC

COMPENSATION: Base hourly rate + commission on personal sales

• BASE HOURLY: $21 - $23
• COMMISSION: 2-4% on Personal sales (Uncapped)
• WARDROBE: YES

About SMCP

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP

SMCP is more than just a fashion house-it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

At SMCP, We Style Happiness at Work-Join Our Fashion-Forward Team!

As a Keyholder, you'll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You'll use your passion for fashion and your customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution.

You’ll also play a pivotal role in building lasting relationships with our customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment. Whether you're guiding clients to the perfect outfit or ensuring store operations run seamlessly, you'll help create a shopping experience that's as chic as Paris itself.

What You’ll Do:

Leadership & Supervision

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.

Customer Service & Sales

• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.

Store Operations & Visual Merchandising

• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.

Team Collaboration & Development

• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.

Brand Experience & Client Engagement

• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Who You Are:

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays, is required.

Join a Career That Fits Your Lifestyle:

At SMCP, we provide more than just a job-we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering , you'll always feel confident in