Software & Warranty Lifecycle Specialist

Connection; Merrimack (NH); On-site; USD 31,464 - 39,798; Full time

Benefits offered by this job

401k plans

Medical insurance

Free wellness resources

Paid time off

Wellness & Volunteer Time Off days

Job summary

Connection is seeking a Software and Warranty Operations Associate in Merrimack, NH to support the lifecycle of software licenses, cloud services, activations, and warranties. You will perform purchasing tasks in a high-volume environment and help ensure compliance with vendor programs while gaining hands-on knowledge of contract procedures.

You will learn to manage orders, ETA, returns, and activations, while developing vendor relationships and contributing to revenue recognition.

Qualifications

• Basic ability to use Microsoft 365 Business apps (Outlook, Word, Excel, PowerPoint, Teams, Visio, SharePoint).
• Attention to detail when composing and proofreading business materials.
• Discretion working in a confidential executive environment.
• Ability to recognize when escalation is needed and resolve routine issues.
• Champion process changes and identify system enhancements in a dynamic setting.
• Understanding of Cloud, Software, Activations, and Warranty processes; ability to train others.
• Self-direction to work independently and meet fixed service levels.

Responsibilities

• Assist purchasing activities and learn vendor contracts, price lists, SKUs, and internal controls.
• Monitor team queue and reassign cases; manage lifecycle of software, cloud, activations, and warranty within SLAs.
• Activate/register customer purchases per vendor requirements; track deliverables and assist revenue recognition.
• Develop and maintain relationships with vendors and internal teams through webinars and conversations.

Skills

Microsoft 365 apps

Attention to detail

Discretion in confidential environment

Problem-solving under pressure

Process improvement mindset

Cloud, Software, Activations, Warranty

Self-directed work style

Tools

SharePoint

Visio

Job description

Connection is seeking a Software and Warranty Operations Associate in Merrimack, NH to support the lifecycle of software licenses, cloud services, activations, and warranties. You will perform purchasing tasks in a high-volume environment and help ensure compliance with vendor programs while gaining hands-on knowledge of contract procedures.

You will learn to manage orders, ETA, returns, and activations, while developing vendor relationships and contributing to revenue recognition.