Software Trainer and Implementation Support

GroundWidgets; Paramus (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Full medical benefits

Paid holidays

Job summary

GroundWidgets in Paramus, New Jersey, seeks a full-time Software Trainer and Implementation Support specialist. This role focuses on delivering products and services to customers through on-site training and software configuration.

The ideal candidate is a college graduate with strong communication and problem-solving skills, required to travel at least 30% of the time. The position offers competitive salary and full medical benefits after 90 days of employment.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to understand and document customer business and technical support incidents.
• Team player with a positive attitude.

Responsibilities

• Conduct on-site and remote software configuration and training.
• Travel required—both local and long distance (minimum 30% travel).
• Define and implement initiatives to increase client satisfaction.
• Documentation of training outcomes, lessons learned and next steps for post-training.

Skills

Strong communication skills

Customer service skills

Proficiency in MS Office Products

Organizational skills

Ability to travel

Software implementation skills

Understanding of software development

Education

College Graduate (CIS, MIS, Computer Science or Business Degree preferred)

Job description

Software Trainer and Implementation Support

Full-time

GroundWidgets is an elite technology company driven and managed by founding developers and technologists. GroundWidgets is exclusively focused on consulting and development of applications for the ground transportation industry harnessing the collective vision of its founders and their experience of over 25 years in the industry. As companies search for ways to react to competition and a challenging economy, the team at GroundWidgets offers a unique suite of integrated, dynamic, state‑of‑the‑art services and solutions that empower our clients to deliver world‑class performance and optimize efficiency.

A rapidly expanding international software development company in the mobile and e‑commerce space is seeking a full‑time IT Implementations Trainer, with excellent communication and problem‑solving skills. The candidate should be at ease with external and internal interactions. The IT Implementations Trainer plays a key role in delivering new products and services to our new and existing customers. Customer service, incident management, configuration, training, implementation and documentation are the key elements of this role. Working with our Implementations Team Leader, the IT Implementations Trainer is responsible for the quality and delivery of the products and services we offer to our customers. This role will include on‑site training, software configurations, support and documentation for our customers. This position exposes the individual to the latest technology in the industry, with exposure to many different cutting‑edge IT products and solutions, including but not limited to mobile application solutions and business software solutions. Ability to travel is a must.

Responsibilities

Conduct on‑site and Remote Software configuration and training

• On‑site and remote software configuration, roll‑out and training (for our mobile and software products).
• Travel required—both local and long distance (minimum 30% travel). Customer‑related travel is fully reimbursed.
• Define and implement initiatives to increase client satisfaction.
• Identify customers' training needs or consultancy opportunities to improve their process.
• Documentation of training outcomes, lessons learned and next steps for post‑training.
• Complete assignments and deliverables provided by the Project Manager.

Critical Skills and Experience

• College Graduate (CIS, MIS, Computer Science or Business Degree preferred).
• Prior software implementation and training skills a plus.
• Strong communication and customer service skills.
• Ability to travel (both local and long distance) is required.
• Excellent organizational and task management skills.
• Ability to understand and document customer business and technical support incidents.
• Proficiency in MS Office Products (Excel, Word, PowerPoint, etc).
• An understanding of software development, databases and computer networking.
• Foundational knowledge of business disciplines with a strong grasp of accounting principles.
• Ability to work independently on projects while adhering to assigned schedules and deadlines.
• Team player with a positive attitude.
• Flexible to changing schedules and traveling throughout the country.
• Reliable means of transportation required.

Salary and Benefits

• Salary range determined based on qualifications and prior comparable experience.
• Annual reviews and performance bonus.
• Travel across the United States to major cities.
• Annual salary increases based on performance.
• Long‑term position.
• Full medical benefits after 90 days.
• Paid holidays.