Software Trainer

Daxko; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible paid time off

Affordable health, dental, and vision

401(k) matching

New-Parent Paid Leave

Casual work environments

Flexible work - remote & hybrid

Job summary

Daxko is seeking Software Trainers to help customers succeed from day one by guiding onboarding and training of our software for member-based organizations. You’ll partner with customers to ensure they can confidently use our software to power their organizations and communities.

If you enjoy teaching, building relationships, and being on the front lines of customer experience, this is a great opportunity to grow your career and make a meaningful impact.

Qualifications

• 1-2 years of experience in training, customer support, education, or a related field.
• Confidence leading conversations and presenting information to groups.
• Strong communication and interpersonal skills, with the ability to build trust quickly.
• A problem-solving mindset and the ability to navigate complex or unexpected situations.
• Comfort working independently, managing your time, and prioritizing competing needs.
• A calm, professional approach when handling challenging customer situations.
• Strong organizational skills and attention to detail.
• Ability to learn new technology and teach others how to use it effectively.
• A valid passport and willingness to travel internationally.

Responsibilities

• Lead engaging, effective training sessions for a wide range of customers with different needs and experience levels.
• Travel to customer sites to support go-live events and ensure a smooth, successful transition.
• Serve as a primary trainer for small to mid-sized implementations.
• Build strong relationships with customers and create a positive, supportive training experience.
• Gather and apply customer feedback to continuously improve training delivery and outcomes.
• Maintain and update training materials, documentation, and resources.
• Develop a strong understanding of Daxko's products and the member-based organizations we serve.
• Contribute to team goals and OKRs, and support process improvement initiatives.

Skills

Training experience

Communication skills

Interpersonal skills

Problem solving

Time management

Organization

Willingness to travel

Education

High school diploma or equivalent

Job description

At Daxko, our Software Trainers play a key role in helping our customers succeed from day one. In this role, you'll partner directly with customers to guide them through onboarding and training, helping them confidently use our software to power their organizations and communities.

If you enjoy teaching, building relationships, and being on the front lines of customer experience, this is a great opportunity to grow your career while making a meaningful impact.

What you’ll do

• Lead engaging, effective training sessions for a wide range of customers with different needs and experience levels
• Travel to customer sites to support go-live events and ensure a smooth, successful transition
• Serve as a primary trainer for small to mid-sized implementations
• Build strong relationships with customers and create a positive, supportive training experience
• Gather and apply customer feedback to continuously improve training delivery and outcomes
• Maintain and update training materials, documentation, and resources
• Develop a strong understanding of Daxko's products and the member-based organizations we serve
• Contribute to team goals and OKRs, and support process improvement initiatives

What you bring

• 1-2 years of experience in training, customer support, education, or a related field
• Confidence leading conversations and presenting information to groups
• Strong communication and interpersonal skills, with the ability to build trust quickly
• A problem-solving mindset and the ability to navigate complex or unexpected situations
• Comfort working independently, managing your time, and prioritizing competing needs
• A calm, professional approach when handling challenging customer situations
• Strong organizational skills and attention to detail
• Ability to learn new technology and teach others how to use it effectively
• A valid passport and willingness to travel internationally

What to expect

• Up to 75% travel to support customers during critical onboarding moments
• A collaborative team focused on continuous learning and improvement
• Opportunities to grow your skills in customer engagement, training, and SaaS products

Requirements

• High school diploma or equivalent

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.

Flexible paid time off

Affordable health, dental, and vision insurance options

Monthly fitness reimbursement

401(k) matching

New-Parent Paid Leave

Casual work environments

Flexible work - remote & hybrid

All your information will be kept confidential according to EEO guidelines.

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