Software Trainer

Daxko; Birmingham (AL); Hybrid; USD 47,000 - 71,000; Full time

Benefits offered by this job

Flexible paid time off

Health, dental, and vision insurance

Monthly fitness reimbursement

401(k) matching

New-Parent Paid Leave

Casual work environments

Flexible work - remote & hybrid

Job summary

Daxko is seeking a Training Specialist to lead engaging training sessions, support go-live events, and build strong relationships with customer organizations. You will train users across varying levels and ensure successful transitions, while maintaining materials and documentation.

Ideally, you bring 1–2 years of training or customer-support experience, strong communication, and the ability to travel up to 75% to client sites. A high school diploma is required.

Qualifications

• 1–2 years of experience in training, customer support, education, or a related field.
• Confidence leading conversations and presenting information to groups.
• Strong communication and interpersonal skills, with the ability to build trust quickly.
• Problem-solving mindset and ability to navigate complex or unexpected situations.
• Comfort working independently, managing your time, and prioritizing competing needs.

Responsibilities

• Lead engaging, effective training sessions for a wide range of customers with different needs and experience levels.
• Travel to customer sites to support go-live events and ensure a smooth, successful transition.
• Serve as a primary trainer for small to mid-sized implementations.
• Build strong relationships with customers and create a positive, supportive training experience.
• Gather and apply customer feedback to continuously improve training delivery and outcomes.
• Maintain and update training materials, documentation, and resources.
• Develop a strong understanding of Daxko’s products and the member-based organizations we serve.
• Contribute to team goals and OKRs, and support process improvement initiatives.

Skills

Training sessions

Public speaking

Customer relationships

Time management

Independent work

Calm under pressure

Attention to detail

Learning new tech

Willing to travel

Education

High school diploma or equivalent

Job description

Daxko builds the software that powers fitness, wellness, and community organizations—everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth.

What You’ll Do

• Lead engaging, effective training sessions for a wide range of customers with different needs and experience levels
• Travel to customer sites to support go-live events and ensure a smooth, successful transition
• Serve as a primary trainer for small to mid-sized implementations
• Build strong relationships with customers and create a positive, supportive training experience
• Gather and apply customer feedback to continuously improve training delivery and outcomes
• Maintain and update training materials, documentation, and resources
• Develop a strong understanding of Daxko’s products and the member-based organizations we serve
• Contribute to team goals and OKRs, and support process improvement initiatives

What You Bring

• 1–2 years of experience in training, customer support, education, or a related field
• Confidence leading conversations and presenting information to groups
• Strong communication and interpersonal skills, with the ability to build trust quickly
• A problem‑solving mindset and the ability to navigate complex or unexpected situations
• Comfort working independently, managing your time, and prioritizing competing needs
• A calm, professional approach when handling challenging customer situations
• Strong organizational skills and attention to detail
• Ability to learn new technology and teach others how to use it effectively
• A valid passport and willingness to travel internationally

What To Expect

• Up to 75% travel to support customers during critical onboarding moments
• A collaborative team focused on continuous learning and improvement
• Opportunities to grow your skills in customer engagement, training, and SaaS products

Requirements

• High school diploma or equivalent

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

Some Of Our Favorites Include

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New‑Parent Paid Leave
• Casual work environments
• Flexible work - remote & hybrid

All your information will be kept confidential according to EEO guidelines.

Where you fall within the compensation range is based on how you demonstrate the skills and competencies needed for the role. We typically reserve the upper half of our compensation bands for team members who have grown within Daxko. In addition to base salary, some roles may be eligible for bonuses, commissions, or other performance‑based incentives. We also offer a comprehensive benefits package, recognition programs, and plenty of opportunities to grow your career with us.

The pay range for this role is $47,406 – $71,109 per year.