Senior Global Product Support Engineer - Travel-Heavy & High Impact

ASM International; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading semiconductor technology firm in Phoenix, Arizona, is seeking a Senior Global Product Support Engineer. You will provide advanced technical support for complex electro-mechanical equipment and software systems, working closely with customers and engineering teams. The ideal candidate will have at least 3 years of experience in semiconductor environments and a Bachelor's degree in Engineering. Strong analytical, problem-solving, and communication skills are essential, along with a willingness to travel globally up to 50%.

Qualifications

• Minimum 3 years of experience with PECVD in semiconductor manufacturing environments.
• Proven experience diagnosing and resolving complex technical issues.
• Strong presentation skills and comfort leading technical discussions.

Responsibilities

• Provide advanced technical support for complex electro‑mechanical equipment.
• Diagnose and troubleshoot issues escalated by field engineers.
• Engage directly with customers to resolve highly technical issues.

Skills

Semiconductor experience

Technical problem solving

Electro-mechanical systems understanding

Customer-focused mindset

Analytical skills

Education

Bachelor’s degree in Engineering

Job description

A leading semiconductor technology firm in Phoenix, Arizona, is seeking a Senior Global Product Support Engineer. You will provide advanced technical support for complex electro-mechanical equipment and software systems, working closely with customers and engineering teams. The ideal candidate will have at least 3 years of experience in semiconductor environments and a Bachelor's degree in Engineering. Strong analytical, problem-solving, and communication skills are essential, along with a willingness to travel globally up to 50%.