Software Support Specialist — Phone-Based Troubleshooter

Ultimate Staffing Services; San Diego (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Ultimate Staffing Services is seeking a Customer Support Specialist (Phone-Based) to join our software company. You will provide friendly, phone-based assistance to customers, helping them navigate the platform, troubleshoot issues, and ensure a positive experience.

This full-time role requires 1–3 years of experience in over-the-phone support, strong communication, and proficiency with CRM and ticketing tools. Hours are Mon–Fri, 7am–4pm, with a pay rate of $22 per hour and potential bonuses.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in over the phone customer service or similar.
• Excellent verbal communication and active listening.
• Proficiency with CRM and ticketing systems.

Responsibilities

• Provide professional phone support for software functionality and accounts.
• Document interactions in CRM or ticketing system.
• Troubleshoot software issues and guide customers step-by-step.
• Escalate complex issues to internal teams.
• Follow up to ensure issues are resolved.
• Maintain knowledge of products and best practices.
• Aim for SLA targets for response times and satisfaction.

Skills

Verbal communication

Active listening

Problem solving

CRM systems

Ticketing platforms

Empathy

Organization and detail

Education

High School Diploma or equivalent

Tools

CRM systems

Ticketing platforms

Job description

Ultimate Staffing Services is seeking a Customer Support Specialist (Phone-Based) to join our software company. You will provide friendly, phone-based assistance to customers, helping them navigate the platform, troubleshoot issues, and ensure a positive experience.

This full-time role requires 1–3 years of experience in over-the-phone support, strong communication, and proficiency with CRM and ticketing tools. Hours are Mon–Fri, 7am–4pm, with a pay rate of $22 per hour and potential bonuses.