Tech Support Specialist: Fast, Clear Software Help

Jobvite, Inc.

Lake Oswego (OR)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Jobvite, Inc. is seeking a Technical Support Specialist to assist customers via phone, email and chat using a ticketing system and knowledge base. You will manage tickets, document issues, and escalate complex problems as needed.

The role requires 3+ years in software support, strong HTML/CSS/JavaScript knowledge, and familiarity with web design and accessibility. You will collaborate across teams and contribute to service improvements.

Qualifications

Associate degree in computer science or related field.
Minimum 3 years computer and software service experience in a fast-paced environment.
2-3 years supporting customer applications via phone in a help desk setup.
Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery.
Familiarity with Bootstrap and responsive web design.
Basic understanding of Windows folder and registry structure.
Basic understanding of DNS records and domain names.
Intermediate in Microsoft Office suite (Outlook, Word, Excel, CRM).

Responsibilities

Provide technical support for customer software applications via tickets, email, and chat.
Sign into queues and respond to customer requests in a timely and accurate manner.
Open, update, track, and close tickets in the work order system.
Maintain records and logs according to procedures.
Identify trends in calls, document them, and alert supervisor.
Escalate complex issues to appropriate staff.
Suggest process improvements.
Perform additional responsibilities as assigned.