Customer Service Representative

Harris Computer; United States; Remote; USD 19,000 - 25,000; Part time

Job summary

Harris Computer is seeking a Support Specialist in the United States to assist customers with inquiries, troubleshoot issues, host training sessions, and ensure a positive service experience.

This part-time temporary role requires strong communication, problem-solving, and teamwork, with the ability to work independently and in a team; hourly pay is $16.

Qualifications

• Bachelor's degree in Computer Science or a related field, or relevant experience.
• 1+ year(s) of experience in customer service or technical support role.
• Excellent communication and interpersonal skills.
• Proven problem-solving and critical-thinking abilities.
• Ability to work independently and in a team environment.

Responsibilities

• Respond to inbound phone, web, and email support for client inquiries and issue resolution.
• Host training sessions for clients, typically via webinar and/or on-site.
• Advocate for the client to ensure timely and accurate issue resolution.
• Document and track client interactions and resolutions.
• Continuously improve knowledge of the company's products and services.

Skills

Communication

Technical aptitude

Customer service

Teamwork

Problem solving

Education

Bachelor's degree in Computer Science or related field

Job description

As a Support Specialist, this professional will play a vital role in assisting customers with inquiries, troubleshooting issues, performing application and rules testing, and ensuring a positive customer experience. They will possess proven communication skills, technical aptitude, and a passion for delivering excellent customer service.

Part-time Temporary position.

Responsibilities:

• Respond to inbound phone, web, and email support for client inquiries and issue resolution.
• Host training sessions for clients, typically via webinar and/or on-site.
• Advocate for the client to ensure timely and accurate issue resolution.
• Document and track client interactions and resolutions.
• Continuously improve knowledge of the company's products and services.

Requirements:

• Bachelor's degree in Computer Science or a related field, or relevant experience.
• 1+ year(s) of experience in customer service or technical support role.
• Excellent communication and interpersonal skills.
• Proven problem-solving and critical-thinking abilities.
• Ability to work independently and in a team environment.

Hourly rate $16.00