Software Support Specialist I — Hybrid (Entertainment Tech)

ACT Entertainment; Nashville (TN); Hybrid; USD 34,440 - 38,572; Full time

Job summary

ACT Entertainment in Nashville, TN, is seeking a Software Support Technician I to provide technical assistance and support for software products. The role involves delivering excellent customer service, conducting training classes, and collaborating with development teams.

The ideal candidate will have a Bachelor's degree or equivalent experience in the entertainment lighting industry, strong troubleshooting skills, and excellent communication abilities.

The position is full-time and offers a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent technical education in lighting design, or related field, or two years experience in the entertainment lighting industry.
• Strong troubleshooting skills and the ability to analyze software issues.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-line technical software support to customers.
• Conduct Beginner-Level classes on ACT software products.
• Guide customers through software installation and setup.
• Collaborate with development teams to beta-test new software.

Skills

Strong troubleshooting skills

Excellent communication skills

Attention to detail

Proficiency in computer technology

Education

Bachelor’s degree in lighting design or related field

Tools

Software support tools

Job description

ACT Entertainment in Nashville, TN, is seeking a Software Support Technician I to provide technical assistance and support for software products. The role involves delivering excellent customer service, conducting training classes, and collaborating with development teams.

The ideal candidate will have a Bachelor's degree or equivalent experience in the entertainment lighting industry, strong troubleshooting skills, and excellent communication abilities.

The position is full-time and offers a hybrid work environment.