Hybrid IT Support Specialist — Remote & Onsite

Vanderbilt; Nashville (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Vanderbilt University Information Technology is seeking a Technical Support Specialist to deliver remote and in-person assistance to the Vanderbilt community. You will troubleshoot a broad range of hardware, software, and campus-system issues while contributing to team initiatives and knowledge base improvements.

The role requires strong communication, a detail-oriented mindset, and a willingness to learn new technologies in a hybrid on-campus/remote environment in Nashville, Tennessee.

Qualifications

• 2-4 years of relevant experience is necessary.
• Proficient understanding of computer hardware, software applications, and operating systems (Windows, macOS, and Linux) is necessary.
• Experience with remote support tools and ticketing systems is necessary.
• Strong analytical and problem-solving skills, with a keen attention to detail are necessary.
• Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to diverse audiences are necessary.
• A proactive attitude towards continuous learning and professional development within the IT field is necessary.
• Demonstrated commitment to VUIT's Guiding Principles is necessary.

Responsibilities

• Provide comprehensive remote and in-person technical support to students, faculty, and staff, addressing issues related to hardware, software, and university systems.
• Actively participate in team projects aimed at improving support processes and enhancing service delivery within the university's IT framework.
• Assist in the development of training materials and documentation to facilitate knowledge transfer.
• Maintain detailed and accurate documentation of support interactions, troubleshooting steps, and resolutions to ensure high-quality service continuity.
• Monitor and analyze recurring technical issues to identify opportunities for system improvements and preventative measures.

Skills

2-4 years experience

Windows

macOS

Linux

Remote support tools

Ticketing systems

Communication skills

Problem solving

Attention to detail

Continuous learning

Education

High school diploma or GED

Associate's degree or higher

CompTIA A+ or similar

Tools

Remote support tools

Ticketing systems

Job description

Vanderbilt University Information Technology is seeking a Technical Support Specialist to deliver remote and in-person assistance to the Vanderbilt community. You will troubleshoot a broad range of hardware, software, and campus-system issues while contributing to team initiatives and knowledge base improvements.

The role requires strong communication, a detail-oriented mindset, and a willingness to learn new technologies in a hybrid on-campus/remote environment in Nashville, Tennessee.