Entertainment Tech Product Support Analyst

401 Cast & Crew LLC; California (MO); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Health and wellness programs

Employee discounts

Job summary

Cast & Crew is seeking a customer-focused technical support specialist to assist users of our digital solutions. You will communicate effectively, resolve issues, and adapt configurations to meet client needs, ensuring satisfaction.

Join a team that values clear written and verbal communication, manages a support queue, and contributes to user guides and training materials while supporting a diverse range of customers across the entertainment industry.

Qualifications

• Experience in a technical support or similar role.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Proficiency with computers and business applications.
• Familiar with online meeting tools such as Zoom or WebEx.
• Team-oriented mindset and ability to collaborate with stakeholders.

Responsibilities

• Effectively communicate with a diverse set of customers, delivering clear instructions and technical support.
• Provide expert technical support to customers using Cast & Crew's digital solutions, assisting with issues or questions encountered while using the products.
• Modify configurations of digital solutions per customer requests, ensuring the products meet specific client needs.
• Build and maintain sustainable relationships with customers by providing timely and accurate support, ensuring customer satisfaction.
• Manage the support queue and log incoming customer/product support calls and emails, promptly providing workable solutions.
• Address and resolve customer requests, including adding, changing, or supporting customer workflows and business rules.
• Provide input to incorporate into user guides and training materials, ensuring comprehensive customer support resources.
• Communicate complex issues verbally and in writing through various mediums, delivering concise and effective solutions.
• Other related duties and projects as assigned.

Skills

Technical support experience

Excellent communication

Independent worker

Time management

Familiar with Zoom/WebEx

Job description

Cast & Crew is seeking a customer-focused technical support specialist to assist users of our digital solutions. You will communicate effectively, resolve issues, and adapt configurations to meet client needs, ensuring satisfaction.

Join a team that values clear written and verbal communication, manages a support queue, and contributes to user guides and training materials while supporting a diverse range of customers across the entertainment industry.