Product Support Analyst – Entertainment Tech & Customer Success

Cast & Crew; Burbank (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Wellness program

Employee discounts

Job summary

Cast & Crew in California seeks a technically skilled support specialist to assist customers using our digital payroll, accounting, and production tools. You will resolve issues, adjust configurations, and maintain customer relationships to ensure satisfaction.

The role emphasizes clear written and verbal communication, ability to handle multiple tasks, and proficiency with online meeting tools. The position includes a comprehensive benefits package and a commitment to equal opportunity

Qualifications

• Prior experience in a technical support or similar role.
• Familiarity with online meeting tools, such as Zoom, WebEx, or similar applications.
• Ability to work independently, set priorities, and manage multiple tasks with attention to detail.

Responsibilities

• Effectively communicate with a diverse set of customers, delivering clear instructions and technical support.
• Provide expert technical support to customers using Cast & Crew's digital solutions, assisting with issues or questions encountered while using the products.
• Modify configurations of digital solutions per customer requests, ensuring the products meet specific client needs.
• Build and maintain sustainable relationships with customers by providing timely and accurate support, ensuring customer satisfaction.
• Manage the support queue and log incoming customer/product support calls and emails, promptly providing workable solutions.
• Address and resolve customer requests, including adding, changing, or supporting customer workflows and business rules.
• Provide input to incorporate into user guides and training materials, ensuring comprehensive customer support resources.
• Communicate complex issues verbally and in writing through various mediums, delivering concise and effective solutions.
• Other related duties and projects as assigned.

Skills

Tech Support

Communication

Time Mgmt

Multitasking

Zoom/WebEx

Job description

Cast & Crew in California seeks a technically skilled support specialist to assist customers using our digital payroll, accounting, and production tools. You will resolve issues, adjust configurations, and maintain customer relationships to ensure satisfaction.

The role emphasizes clear written and verbal communication, ability to handle multiple tasks, and proficiency with online meeting tools. The position includes a comprehensive benefits package and a commitment to equal opportunity