Software Support Specialist for Property Management

Flaherty & Collins Properties in; Indianapolis (IN); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Wellness Benefits: EAP

Virtual Doctor Visits

401k with company match

Employer-Paid Life Insurance

Paid Time Off

Rental Discounts

Industry Memberships

Company Training & Certifications

Employee Referral Program

Job summary

Flaherty & Collins Properties seeks a Software Support Specialist to assist employees at our corporate office in Indianapolis with software and system usage. You will troubleshoot issues, respond to end users, and help build user-friendly guides and resources to improve daily operations.

You will collaborate with Training, Operations, and software vendors to resolve complex issues and enhance the overall user experience.

Qualifications

• At least one year of experience providing software or technical support.
• Ability to troubleshoot software issues and provide user-friendly solutions.
• Experience with Entrata or other property management software is a plus.

Responsibilities

• Provide timely, friendly software support to employees across the organization.
• Troubleshoot software issues, identify root causes, and deliver solutions that minimize downtime.
• Communicate with end users throughout the support process, providing updates and managing expectations.
• Document support requests, resolutions, and recurring issues to improve future support efforts.
• Proactively communicate known software issues, workarounds, and system updates to leadership and users.
• Participate in software testing and quality assurance to ensure new functionality meets business needs.
• Partner with the Training team to develop user guides, training materials, and support resources.
• Build strong relationships with internal teams to promote user satisfaction and continuous improvement.
• Collaborate with Business Operations and software vendors to resolve complex issues.
• Identify opportunities to improve processes, system functionality, and the overall user experience.

Skills

Software support

Troubleshooting

Customer service

Communication

Microsoft Office

Tools

Entrata

Job description

Flaherty & Collins Properties seeks a Software Support Specialist to assist employees at our corporate office in Indianapolis with software and system usage. You will troubleshoot issues, respond to end users, and help build user-friendly guides and resources to improve daily operations.

You will collaborate with Training, Operations, and software vendors to resolve complex issues and enhance the overall user experience.