Software Support Specialist

Flaherty & Collins Properties in; Indianapolis (IN); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Wellness Benefits: EAP

Virtual Doctor Visits

401k with company match

Employer-Paid Life Insurance

Paid Time Off

Rental Discounts

Industry Memberships

Company Training & Certifications

Employee Referral Program

Job summary

Flaherty & Collins Properties seeks a Software Support Specialist to assist employees at our corporate office in Indianapolis with software and system usage. You will troubleshoot issues, respond to end users, and help build user-friendly guides and resources to improve daily operations.

You will collaborate with Training, Operations, and software vendors to resolve complex issues and enhance the overall user experience.

Qualifications

• At least one year of experience providing software or technical support.
• Ability to troubleshoot software issues and provide user-friendly solutions.
• Experience with Entrata or other property management software is a plus.

Responsibilities

• Provide timely, friendly software support to employees across the organization.
• Troubleshoot software issues, identify root causes, and deliver solutions that minimize downtime.
• Communicate with end users throughout the support process, providing updates and managing expectations.
• Document support requests, resolutions, and recurring issues to improve future support efforts.
• Proactively communicate known software issues, workarounds, and system updates to leadership and users.
• Participate in software testing and quality assurance to ensure new functionality meets business needs.
• Partner with the Training team to develop user guides, training materials, and support resources.
• Build strong relationships with internal teams to promote user satisfaction and continuous improvement.
• Collaborate with Business Operations and software vendors to resolve complex issues.
• Identify opportunities to improve processes, system functionality, and the overall user experience.

Skills

Software support

Troubleshooting

Customer service

Communication

Microsoft Office

Tools

Entrata

Job description

Software Support Specialist (Administrative)

Software Support Specialist
Location:Corporate Office - Indianapolis, IN

Creating Value Through Vibrant Communities

With expertise in market-rate, affordable, and mixed-use communities, we specialize in innovative public and private partnerships. Since 1993, we've delivered over $3 billion in developments and maintain a robust pipeline exceeding $1 billion.

Our purpose—Creating Value Through Vibrant Communities—drives everything we do. Guided by our core values, we foster a dynamic and collaborative environment:

• Winning Mindset
• Respectful Team Player
• Humbly Confident
• Integrity

Join our award-winning team! In 2024, we were recognized for our people-first work culture byTop Workplaces (Real Estate Industry) and namedManagement Company of the Year at the Midwest Prodigy Awards.

Software Support Specialist

Technology plays a vital role in supporting our teams and creating exceptional experiences for our employees and residents. We're looking for a Software Support Specialist who is passionate about helping others, solving problems, and making technology easier to use.

If you're someone who enjoys troubleshooting software issues, building relationships with end users, and continuously learning new systems, this is an opportunity to make a real impact across our organization.

What You'll Do:

Provide timely, friendly, and effective software support to employees across the organization.

Troubleshoot software issues, identify root causes, and deliver solutions that minimize downtime.

Communicate with end users throughout the support process, providing updates and managing expectations.

Document support requests, resolutions, and recurring issues to improve future support efforts.

Proactively communicate known software issues, workarounds, and system updates to leadership and users.

Participate in software testing and quality assurance to ensure new functionality meets business needs.

Partner with the Training team to develop user guides, training materials, and support resources.

Build strong relationships with internal teams to promote user satisfaction and continuous improvement.

Collaborate with Business Operations and software vendors to resolve complex issues.

Identify opportunities to improve processes, system functionality, and the overall user experience.

What Makes You a Great Fit:

You have at least one year of experience providing software or technical support.

You enjoy troubleshooting software issues and finding practical, user-friendly solutions.

Experience with Entrata or other property management software is a plus.

Previous multifamily property management experience is helpful but not required.

You communicate clearly and professionally with users of all technical skill levels.

You're organized, analytical, and able to manage multiple priorities in a fast-paced environment.

You're comfortable using Microsoft Office and learning new technology platforms.

You enjoy collaborating with others and are always looking for ways to improve processes and the user experience.

You embody our values of Diligent, Winning Mindset, Respectful Team Player, Humbly Confident, and Integrity

Benefits Package:

• Wellness Benefits: Employee Assistance Program
• Virtual Doctor Visits
• Retirement Planning: 401k program with a company match
• Employer-Paid Life Insurance
• Paid Time Off- Personal Time, Birthday, Diversity Day, and 8.5 Holidays.
• Rental Discounts
• Industry Memberships
• Company Events
• Employer-Paid Training & Certifications
• Employee Referral Program

Flaherty & Collins Properties is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Minimum: 29Salary Maximum: 32