Software Support Engineer – Warehouse Robotics (Contract)

R.O.B.O. - Robotics Operations & Business Oversight LLC; Atlanta (GA); On-site; USD 41,000 - 69,000; Part time

Job summary

R.O.B.O. - Robotics Operations & Business Oversight LLC is seeking a Software Support Engineer for a 3–6 month contract assignment. The role focuses on investigating and troubleshooting production software issues, analyzing logs and databases, and collaborating with engineering teams to maintain smooth operations.

The ideal candidate will have Linux/Unix experience, SQL querying skills, and proficiency in Python or Shell scripting, with strong problem-solving and communication abilities.

Qualifications

• Bachelor's degree in a related technical field is required.
• Hands-on experience with Linux/Unix operating systems.
• Experience querying databases with SQL.
• Knowledge of Python and/or Shell scripting.

Responsibilities

• Investigate and troubleshoot complex software issues in production environments.
• Diagnose application errors, system failures, and performance issues.
• Analyze Linux system logs, application logs, and SQL databases to identify issues.
• Use Python or Shell scripting to investigate problems and automate tasks.
• Manage technical support tickets, track progress, and provide timely resolutions.
• Perform root cause analysis and recommend corrective actions.
• Escalate complex issues to engineering teams with diagnostic findings.
• Collaborate with onsite technical teams and remote engineering resources.
• Maintain technical documentation, troubleshooting procedures, and incident reports.
• Monitor system performance and support reliability improvements.

Skills

Linux

SQL

Python

Shell scripting

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field

Job description

R.O.B.O. - Robotics Operations & Business Oversight LLC is seeking a Software Support Engineer for a 3–6 month contract assignment. The role focuses on investigating and troubleshooting production software issues, analyzing logs and databases, and collaborating with engineering teams to maintain smooth operations.

The ideal candidate will have Linux/Unix experience, SQL querying skills, and proficiency in Python or Shell scripting, with strong problem-solving and communication abilities.