Robotics Operations Coordinator

Robovative; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

R.O.B.O. - Robotics Operations & Business Oversight LLC seeks a remote Field Service Engineer to support warehouse robotics operations. You will rectify bot errors in the field, coordinate with remote teams and customers, and ensure accurate issue reporting to maintain uptime.

The role requires hands-on hardware troubleshooting, parts replacement, and strong communication skills. Shift work including nights/weekends is expected to support 24/7 operations.

Qualifications

• Diploma / Certification in Mechanical, Mechatronics, Robotics, Electrical, or Industrial Engineering (or equivalent technical field).
• Experience in field support, operations, or automation/robotics preferred.
• Strong problem-solving and quick decision-making skills in live operations.
• Familiarity with warehouse automation systems and barcode management is a plus.
• Basic IT/system knowledge for database updates.
• Excellent communication and customer-handling skills.
• Ability to work in rotating shifts, including weekends and nights.
• Good attitude & willingness to learn and grow.

Responsibilities

• Field Error Rectification: Respond to and rectify bot errors in real-time while the bot is running in the field.
• Monitor, document, and resolve operational issues detected in the field and GM Tower system in coordination with the remote team.
• Troubleshoot and rectify hardware errors on bots in the maintenance cage.
• Replace defective or worn-out parts in robots and ensure proper reassembly.
• Assist in root cause analysis and support escalation to maintenance manager when required.
• Escalate recurring or unresolved issues to the Maintenance team.
• Move bots requiring hardware repair to the maintenance cage and update the database.
• Raise JIRA/ServiceDesk tickets as and when required and track them down to closure.
• Customer & System Support: Act as the first point of contact for operational troubleshooting.
• Support continuous improvement initiatives by providing field feedback to Maintenance and remote hardware support team.

Skills

Field support experience

Automation/robotics experience

Problem solving

Warehouse automation familiarity

IT/system knowledge

Communication skills

Shift work

Customer handling

Education

Diploma / Certification in Mechanical, Mechatronics, Robotics, Electrical, or Industrial Engineering

Job description

R.O.B.O. - Robotics Operations & Business Oversight LLC Robotics Operations Coordinator Remote·Full time Company website

Field Service Engineer responsible for supporting the day-to-day operation of warehouse robotics systems at customer sites. The role includes real-time bot error recovery, hardware troubleshooting and repairs, parts replacement, issue documentation and escalation, ticket management, and coordination with customers and remote support teams to maintain system uptime and operational continuity.

About R.O.B.O. - Robotics Operations & Business Oversight LLC

R.O.B.O. (Robotics Operations & Business Oversight) is a warehouse automation services company supporting the full lifecycle of robotics and automated material handling systems. From installation and commissioning to operations, maintenance, retrofits, optimization, and engineering support, we help companies maximize the value and reliability of their automation investments.

Our team supports fulfillment centers, distribution facilities, retail and grocery networks, and manufacturing operations across the United States. We provide skilled robotics professionals, operational expertise, and rapid deployment capabilities to ensure automation systems perform safely, efficiently, and at scale.

What sets us apart is our ability to bridge the gap between automation technology and day-to-day operations. We don't simply provide staffing or technical support—we become an extension of our customers' automation teams, helping them deploy, operate, maintain, and continuously improve their robotics ecosystems.

Our mission is simple: Keeping Automation, In Motion.

Description

Position Overview

The Field Service Engineer ensures smooth day-to-day functioning of Robotics system in live customer operations. This role focuses on rectifying bot errors in the field, coordinating with remote team and customers, and ensuring accurate reporting of issues while maintaining operational continuity.

Responsibilities:

1. Field Error Rectification

• Respond to and rectify bot errors in real-time while the bot is running in the field.
• Monitor, document, and resolve operational issues detected in the field and GM Tower system in coordination with the remote team.
• Troubleshoot and rectify hardware errors on bots in the maintenance cage.
• Replace defective or worn-out parts in robots and ensure proper reassembly.
• Assist in root cause analysis and support escalation to maintenance manager when required.
• Escalate recurring or unresolved issues to the Maintenance team.
• Move bots requiring hardware repair to the maintenance cage and update the database.
• Raise JIRA/ServiceDesk tickets as and when required and track them down to closure.

4. Customer & System Support

• Act as the first point of contact for operational troubleshooting.
• Support continuous improvement initiatives by providing field feedback to Maintenance and remote hardware support team.

Skills & Qualifications:

• Diploma / Certification in Mechanical, Mechatronics, Robotics, Electrical, or Industrial Engineering (or equivalent technical field)
• Experience in field support, operations, or automation/robotics preferred.
• Strong problem-solving and quick decision-making skills in live operations.
• Familiarity with warehouse automation systems and barcode management is a plus.
• Basic IT/system knowledge for database updates.
• Excellent communication and customer-handling skills.
• Ability to work in rotating shifts, including weekends and nights.
• Good attitude & willingness to learn and grow.