Entry Level Customer Success Specialist – San Jose, CA

Austincc; San Jose (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Company car

Professional development

Paid vacation and sick days

Promotion from within

Paid training

Job summary

Reynolds and Reynolds in San Jose, CA seeks an Entry Level Customer Success Specialist to support 30–50 automotive dealerships. You will provide on-site and video conference support, helping customers maximize use of our Retail Management System.

Training is intensive, located in multiple cities, with mentors nationwide. The role requires travel, strong communication, and a proactive, customer-focused mindset to build lasting relationships and ensure product adoption.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills.
• Ability to travel up to 50% during training and ~35% thereafter.

Responsibilities

• Provide on-site and video conference support to automotive dealerships.
• Act as a consultant to maximize product usage and value.
• Deliver high level customer support for Reynolds and Reynolds software.
• Participate in intensive training and mentorship programs.

Skills

Self-motivation

Time management

Written communication

Verbal communication

Customer service

Organization

Relationship building

Travel readiness

Driver's license

Education

Bachelor's degree or equivalent experience

Job description

Entry Level Customer Success Specialist - San Jose, CA

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

TRAINING:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

REQUIREMENTS:

• Bachelor's Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 35% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing

BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days

ABOUT OUR COMPANY:

Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.