IT Support Analyst

Carthage System; Carthage (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Carthage System is seeking an IT Support Analyst to provide frontline technical support for hardware, software, and networking. You will assist in workstation setup, user accounts, and permissions, while learning database and systems administration to serve as a backup when needed.

The role offers exposure to server maintenance, backups, and data integrity tasks under guidance from senior IT staff. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• High school diploma or GED required; associate degree in IT preferred or equivalent experience.
• Basic understanding of computer hardware, software and networking concepts.
• Experience with Windows and/or macOS operating systems.
• Familiarity with Active Directory, Microsoft Office 365, and remote desktop tools is a plus.
• Strong problem solving and communication skills; ability to learn new technologies.

Responsibilities

• Provide first-level IT support for hardware, software, printers and networking.
• Respond to help desk tickets, troubleshoot problems and escalate when needed.
• Assist in setting up and maintaining workstations, user accounts and permissions.
• Support basic network and server maintenance under guidance of senior staff.
• Learn and assist with database management tasks including backups and data integrity.
• Gain hands-on experience in systems administration and server monitoring.
• Document IT support processes and troubleshooting steps.
• Collaborate with IT leadership to develop technical skills for higher-level roles.

Skills

Customer communication

Problem solving

Team collaboration

Adaptability

Education

High school diploma or GED

Associate degree in IT or related field

Tools

Active Directory

Office 365

Remote Desktop

Windows

macOS

Job description

The IT Support Analyst will provide technical support and assist users with troubleshooting hardware, software, and network issues. In addition to handling frontline IT support, this role will have the opportunity to learn and develop skills in database and systems administration to serve as a backup when needed.

Key Responsibilities:

• Provide first-level support for IT issues, including hardware, software, printers, and networking.
• Respond to help desk tickets, troubleshoot problems, and escalate issues as necessary.
• Assist in setting up and maintaining workstations, user accounts, and system permissions.
• Support basic network and server maintenance under the guidance of senior IT staff.
• Learn and assist with database management tasks, including backups, user access, and data integrity.
• Gain hands-on experience in systems administration, including monitoring and maintaining servers.
• Document IT support processes, common issues, and troubleshooting steps.
• Collaborate with IT leadership to develop technical skills and prepare for higher-level responsibilities.

Qualifications:

• High school diploma or GED (required); Associate degree in IT or related field (preferred) or equivalent experience.
• Basic understanding of computer hardware, software, and networking concepts.
• Experience with Windows and/or macOS operating systems.
• Familiarity with Active Directory, Microsoft Office 365, and remote desktop tools is a plus.
• Strong problem-solving and communication skills.
• Ability to learn new technologies and take on additional responsibilities over time.
• Ability to interact and communicate with customers and co-workers.
• Ability to troubleshoot and resolve IT issues
• Ability to work independently and as part of a team
• Willingness to learn and take on new challenges.
• Prior experience in IT support or customer service is a plus but not required.

Opportunities for Growth:

• Hands-on training in database administration, including SOL, backups, and performance monitoring.
• Exposure to system administration tasks such as server management and security best practices.
• Potential for advancement into specialized IT roles as skills develop.